Customer Support Specialist

Customer Support Specialist

Location:

In-Office – Warwick, RI

Department:

Customer Experience

Reports to:

Customer Support Manager

About Rooftop Power

Rooftop Power is dedicated to empowering communities through clean, reliable solar energy solutions. We pride ourselves on delivering excellent customer service and innovative solar projects that help homeowners and businesses save money while reducing their carbon footprint.

Position Summary

We are seeking a motivated and detail-oriented

to join our in-office team in Warwick, RI. The ideal candidate will bring excellent communication skills, problem-solving abilities, and a strong customer-first attitude. Experience in the

is highly preferred, but we welcome applicants with a passion for renewable energy who are eager to learn.

Key Responsibilities

- Serve as the first point of contact for customers via phone, email, and in-person interactions.

- Provide accurate information about Rooftop Power’s solar products, services, and installation process.

- Troubleshoot and resolve customer inquiries, complaints, or escalations with empathy and efficiency.

- Coordinate with installation, sales, and operations teams to ensure timely updates and smooth customer experiences.

- Document all customer interactions and track issues in the CRM system.

- Educate customers on solar system monitoring, billing, warranties, and maintenance.

- Assist with scheduling service appointments and managing follow-ups.

- Identify opportunities to improve processes, increase customer satisfaction, and support company growth.

Qualifications

- 1–3 years of customer support or client services experience (solar industry preferred).

- Excellent verbal and written communication skills.

- Strong organizational skills with the ability to manage multiple priorities.

- Proficiency with CRM systems, email, and Microsoft Office/Google Workspace.

- Ability to work effectively in a team environment and cross-departmentally.

- Enthusiasm for renewable energy and sustainability.

Preferred Experience

- Previous experience in

solar, renewable energy, or home improvement industries

.

- Knowledge of solar installation processes, monitoring platforms, and utility billing.

Benefits

- Competitive salary with performance incentives.

- Health, dental, and vision insurance.

- Paid time off and holidays.

- Professional growth and training opportunities.

- Be part of a mission-driven team committed to a sustainable future.