Customer Support Specialist

Garfield Refining is a 130+year-old precious metal refinery located in Philadelphia, PA. A leader in precious metal refining, Garfield provides award-winning refining solutions to the dental, jeweler, pawnbroker, manufacturing, and death-care industries. Our team is passionate about delivering award-winning service—and we’re looking for someone equally passionate to join us as a Customer Support Specialist.

In this role, you’ll learn our business from the ground up, gaining hands-on experience across customer service, operations, and administrative functions. Whether you're looking to build a career in Sales, Account Management, Customer Service, or Business Administration—this is a great place to start.

What You’ll Do:

- Opening and processing daily shipments efficiently and accurately

- Entering and maintaining accurate customer data into our software systems

- Maintain a positive and professional attitude toward customers

- Answering phone calls and directing them to the appropriate team members

- Providing professional, friendly support to customers

- Following standard procedures for processing customer shipments and returns

- Escalating complex or urgent issues to management as needed

- Supporting other departments and projects as assigned

You might be a great fit if you have:

- At least 1 year of experience in a professional environment

- Associate’s or Bachelor’s degree preferred (but not required—we provide thorough training)

- A quick and adaptable learning style

- Proficiency in Microsoft Office, particularly Excel

- Strong organizational skills and sharp attention to detail

- A passion for helping people and providing excellent service

- A dependable work ethic and collaborative mindset

Why Join Our Team?

Benefits and Perks may include:

- Competitive salary

- Subsidized medical, dental and vision plans for employees and their family members.

- 401(k) with employer contributions

- Paid Time Off

We're proud to be an equal opportunity employer. We are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. We base our employment decisions on our business's needs, job requirements, and applicants' qualifications. In other words, we only care that you're the best person for the job.