Customer Success Coordinator

Title:

Customer Success Coordinator

Location:

Tonawanda, NY

Compensation:

$24 - $28/ hour, based on experience

What We Are Looking For

At NOCO, the Customer Success Team is more than a support function — it’s the heartbeat of our customer growth. This team is dedicated to building lasting relationships by ensuring every customer feels welcomed, heard, and valued from day one.

We are looking for a Customer Success Coordinator who is organized, proactive, and thrives in a fast-paced environment. They will serve as a key point of contact between customers, sales, and internal teams—managing communications and coordinating schedules to support a seamless customer experience.

What You Will Do

- Welcome New Customers Each new customer receives a thoughtfully prepared welcome packet that introduces them to NOCO’s services, values, and support.

- Serve as the Primary Point of Contact They handle incoming phone calls and email requests from the Sales team, ensuring every inquiry is met with professionalism, clarity, and care.

- Schedule and Coordinate with Precision They coordinate sales appointments and customer presentations efficiently and accurately.

- Manage Preferred Partner Benefit Presentations They coordinate and support the delivery of our Preferred Partner benefit, helping customers unlock added value and deepen their relationship with NOCO.

- Track and Manage Follow-Up Actions They ensure no detail falls through the cracks by tracking follow-ups and ensuring timely responses that reflect our commitment to outstanding service.

- Maintain Detailed Records Every communication, appointment, and interaction is documented with care, creating a reliable and transparent history that supports continuity and excellence.

- Collaborate Across Departments They work closely with internal teams to resolve scheduling or communication issues, ensuring a seamless experience for both customers and sales staff.

- Communicate with Professionalism They represent NOCO with clarity, empathy, and professionalism.

- Anticipate Needs to Drive Efficiency They don’t just respond — they anticipate. By staying one step ahead, they contribute to the overall efficiency and success of the Sales team.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

What You Will Need

- Proven experience in administrative coordination, sales support, and customer service

- Proficiency in Microsoft Office Suite, including Outlook, Excel, Teams, and other scheduling or CRM tools

- Strong organizational skills with the ability to manage competing priorities and deadlines

- Excellent verbal and written communication skills

- High attention to detail and a commitment to accuracy

- Ability to thrive in a fast-paced environment and work independently or collaboratively

- Friendly, professional, and confident demeanor with a customer-first mindset

- Experience coordinating with cross-functional teams

- Familiarity with internal sales processes or commercial service operations is a plus

What We Offer

- Work/life balance

- Generous medical insurance offerings

- Dental and vision plans

- Company-paid life insurance

- Company-paid short-term disability

- 401(k) with company match

- Health savings accounts

- Vacation and NOCO Time

- Employee and family assistance program

- Company-paid training

- Safety incentives

- Years of service incentives