Customer Support Coordinator

About us

Sandvik Intelligent Manufacturing is on an exciting growth journey, building the new digital era of manufacturing. Our digital manufacturing solutions automate and connect the component manufacturing value chain – from design and planning to preparation, production and verification. Our objective is to make the shift towards efficient and sustainable manufacturing. As the market leader in CAM and metrology software, with a global footprint and over 400,000 software licenses, we have a unique foundation to build on. Read more about us here.

This position will support the SigmaNEST Business Unit within the SMF portfolio.

SigmaNEST is a leading provider of innovative end-to-end CAD/CAM software solutions to help professional fabricators increase ROI by optimizing material utilization, machine motion, manpower, and data management.

About the Role:

We are seeking a detail-oriented and customer-focused Customer Support Coordinator to support our Technical Support department. This role will serve as the first point of contact for incoming support inquiries, directing phone traffic efficiently, monitoring the support inbox, and creating support cases to be assigned by the Technical Support Manager. The ideal candidate is organized, professional, and comfortable working in a dynamic environment with shifting priorities.

This position is an onsite role located in Cincinnati, Ohio.

Key Responsibilities:

team members.

immediately.

and the Knowledgebase.

Qualifications:

Key Competencies:

Work Environment: