Customer Success Manager

Are you passionate about delivering exceptional customer experiences and leading high-performing teams? Join Hitachi Energy as our Customer Success Team Lead and be the driving force behind customer satisfaction and operational excellence. In this role, you’ll lead a dedicated team that supports post-order management for power and distribution components, serving key market segments including utilities, OEMs, and internal transformer factories.

You’ll be the voice of the customer, championing their needs and ensuring seamless communication between departments. Your leadership will directly impact our Net Promoter Score (NPS), helping us build lasting relationships and a world-class customer experience.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

How You’ll Make an Impact

- Lead and coach the Customer Success team to deliver outstanding service and support.

- Manage order entry processes and drive initiatives to improve throughput and accuracy.

- Collaborate with engineering to enhance drawing management and meet customer expectations.

- Champion change order management and foster strong internal partnerships.

- Support manufacturing goals by reducing shipping holds and improving on-time delivery.

- Drive continuous improvement through lean methodologies and problem-solving events.

- Guide onboarding and capacity planning to maintain service levels and team well-being.

- Reduce invoice disputes and manage returns and concessions effectively.

Your Background

- Minimum 12 years in customer success, care, or relations.

- Minimum 5 years of experience leading teams.

- Bachelor’s degree in Business, Marketing, Communications, or related field.

- Strong analytical skills and customer-centric mindset.

- Experience working cross-functionally in dynamic environments.

- Must be authorized to work in the U.S. without future sponsorship.

More About Us

- At Hitachi Energy, we’re committed to powering a sustainable future through innovation and collaboration.

- We offer opportunities for growth, development, and global impact in a supportive and inclusive environment.

- Join a team that values continuous improvement, customer focus, and employee well-being.

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

Hitachi Energy is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. We welcome you to apply and want you to know that all qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veterans' status or any other legally protected characteristic. For more information regarding your EEO rights as an applicant, please visit the following website. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: [email protected]. Resumes and applications will not be accepted in this manner.