Qualitrol

Customer Success Specialist

LocationFairport, NY
Job Typefull_time
Salary$35,700-$66,300

About This Job


Role and Location

Role: Customer Success Specialist
Location: Fairport


Benefits

Competitive salary
28 days of paid time off (includes PTO and Holidays)
Health benefits effective from the first day
Flexible working hours
Up to 100% education reimbursement towards a degree
401k matching (vesting immediately)
Annual reviews and career development planning
Paid Maternity/Paternity leave, Adoption leave, Life Insurance, and more


Work Environment

Colleagues with a genuine desire to innovate and solve complicated problems
Emphasis on inclusion and diversity
Autonomy and breadth of responsibility typical in a medium-sized company
Resources, standard methodologies, and growth opportunities found in a Fortune 500 company like Fortive


Impact And Responsibilities

Exposure to various facets of the business
Triaging and replying to client requests
Working with engineering and production teams to ensure a smooth client experience
Continuous improvement for customers, products, processes, and self
Managing orders and provide proactive support using Salesforce, Teams, Outlook and Oracle from entry to delivery
Act as tier 1 phone support for inbound calls, escalating to appropriate departments
Some quoting functions may be required
Ability to evaluate problems and propose solutions


Qualifications

Minimum 1 year of related customer service experience
Associate’s degree preferred
Strong written and verbal communication skills
Strong phone etiquette and problem-solving skills
Strong data entry skills
Focus on customer success
Attention to detail and ability to quickly learn new processes
Process improvement experience
Collaborates well with teammates and cross-functionally
Works within established procedures with moderate supervision


Preferred Skills

Oracle and Salesforce experience
Knowledge of electric power transmission and distribution
Bilingual is a plus
Able to use formulas and manipulate Microsoft Excel spreadsheets
Knowledge of Purchase Order process to shipment, including International.

If you need any further assistance or have any questions about this job description, feel free to ask!

Ralliant Corporation Overview

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

We Are an Equal Opportunity Employer

Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.

About Qualitrol

QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers’ needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.

We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.

Pay Range

The salary range for this position in local currency is 35700.00 - 66300.00

QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers’ needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.

We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.

The salary range for this position in local currency is 35700.00 - 66300.00

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