Ontario Wholesale Energy Gas & Electric

Customer Service - Service Excellence Coordinator

Toronto, ON

About This Job

Ontario Wholesale Energy (OWE), proudly operating under the ONIT umbrella, is a leader in Natural Gas and Electricity Supply, serving commercial clients across Canada. With over 65 years of collective industry expertise, our dynamic team delivers energy solutions designed for stability, efficiency, and innovation. Whether it’s physical or structured energy products, we bring value through competitive pricing, world-class service, and operational excellence.

We’re growing and looking for a detail-oriented Service Excellence Coordinator to support our client experience and operations team. In this role, you’ll help ensure client interactions run smoothly, service levels are consistently met, and internal processes stay efficient and compliant.

Why Join Us?

Be part of a dynamic and evolving energy marketplace, working alongside passionate professionals shaping the future of energy supply. This is a great opportunity to build your career with a company that values continuous learning and operational excellence.

What You’ll Get:

✅ Competitive Salary

✅ Paid Training & Industry Certifications

✅ Health Benefits + Employee Assistance Program (after 90 days)

✅ Generous PTO + Holidays

✅ Discounted Gym Membership

Key Responsibilities:

Customer Support Coordination

•

Respond to client inquiries and requests in a timely and professional manner

•

Support the day-to-day operations of the Service Excellence Team

•

Track and report on service metrics (response times, resolution rates, etc.)

Client Relationship Support

•

Assist with managing client accounts and maintaining up-to-date records

•

Help resolve client issues by coordinating with internal teams (billing, onboarding, etc.)

•

Contribute to a proactive support strategy by identifying common client needs

Process & Compliance Support

•

Help document and maintain internal procedures and compliance checklists

•

Ensure data handling complies with privacy and regulatory standards

•

Assist in identifying small inefficiencies or service gaps and propose improvements

Reporting & Admin

•

Compile regular reports on customer feedback, support trends, and performance indicators

•

Support team meetings with updates, follow-ups, and documentation

•

Maintain shared resources and coordinate internal communications as needed

Qualifications:

•

College diploma or bachelor’s degree in Business, Administration or a related field

•

2+ years in a customer service, operations, or administrative support role in a Telemarketing Environment.

•

Experience in the energy sector or B2B environment is an asset

Skills & Competencies:

•

Strong communication and interpersonal skills

•

Highly organized with strong attention to detail

•

Able to manage multiple tasks and prioritize effectively in a fast-paced setting

•

Familiarity with CRM systems, Microsoft Office, and data entry best practices

•

Team player with a customer-first mindset

Accessibility & Inclusion Matter to Us:

At ONIT, we are dedicated to fostering diversity, equity and inclusion, believing that all employees play a role in upholding our values. We encourage individuals from various backgrounds, perspectives and life experiences to join us in addressing the world’s toughest challenges. If you require accommodations during the application process, please contact us at HR@ontariowholesaleenergy.com, and we will be happy to assist you.

Similar Jobs