Holtger Bros., Inc.

Customer Service Coordinator

LocationGreen Bay, WI
Job TypeFull-time
Salary$47,840-$54,080

About This Job


Full job description


CONSTRUCTION COORDINATOR

About Us: Holtger Bros., Inc., a family-owned utility contractor, is seeking a detail-oriented Construction Coordinator to manage and coordinate utility construction projects. If you possess excellent communication skills, attention to detail, and the ability to work in a dynamic environment, we invite you to join our team.


ESSENTIAL JOB FUNCTIONS:

Communicate and document project statuses with HBI leadership, customers, and foremen.
Collaborate with the Material Coordinator to ensure proper materials are available for the project.
Obtain correct permits from local municipalities.
Schedule locates with Digger’s Hotline, One Call, and Miss Digs.
Create traffic control plans and schedule Wisconsin lane closures.
Ensure accurate understanding and utilization of customer units and job blueprints.
Compile and distribute project documents for HBI leadership and foremen, including telephone blueprints, maps, permits, and other instructions/documents.
Direct construction crews on daily project priorities.
Coordinate projects in advance to ensure a consistent workload for crews.
Assemble a spreadsheet of emergency contacts for all areas where crews are working.
Maintain a professional demeanor with HBI staff and customers.
Assist other Coordinators in the department with similar tasks as needed.
Take 24-hour emergency phone duty - rotated through the department in 1-week increments.
Undertake additional projects/tasks as directed by the Construction Manager and/or HBI leadership.


QUALIFICATIONS:

Excellent written and verbal communication.
Intermediate experience with MS Excel.
Ability to perform multiple tasks with accuracy, organization, and attention to detail.
Valid, insurance-acceptable driver’s license.
Associate degree preferred.
1 - 2 years of office experience, customer service experience preferred.
Ability to work in a fast-paced environment.


REQUIRED ABILITIES:

Accurately read maps.
Work with and around people and alone at times.
Learn new procedures.
Follow verbal and written instructions accurately.
Handle multiple tasks and unexpected changes on the job with accuracy.
Maintain a pleasant and even-tempered demeanor in dealing with people.
Flexibility with working hours.


ENVIRONMENTAL CONDITIONS OF THE WORKPLACE:

Work indoors in a temperature-controlled office environment.
Run miscellaneous errands delivering prints, maps, or other items to designated outside locations.


ADDITIONAL DUTIES:

Backup to HR Administrative Assistant with answering phones and taking detailed messages for recipients.
Retrieve voicemail messages from the answering machine in the morning.

The above statements are intended to describe the general nature and level of work being performed by the employee assigned to this position. They are not to be construed as an exhaustive list of all job responsibilities and duties performed by personnel so classified.

Holtger Bros., Inc is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Holtger Bros., Inc will provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective and current employees to discuss potential accommodations, as necessary.


Job Type: Full-time


Pay: $23.00 - $26.00 per hour


Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance


Shift:

8 hour shift
Day shift


License/Certification:


Driver's License (Required)


Ability to Commute:

Green Bay, WI 54311 (Required)


Ability to Relocate:

Green Bay, WI 54311: Relocate before starting work (Preferred)


Work Location: In person

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