Customer Service Supervisor

Customer Service Supervisor

Jay's Heating AirPlumbing is looking for a customer focused individual to manage their customer service team in Mt Airy. The Customer Service Supervisor is responsible for all functions relating to customer satisfaction and retention, scheduling, supervising the routing and dispatching of jobs, as well as managing the daily activities of a Customer Service team.

About the job

The CSR Supervisor will develop and implement customer service policies and procedures; prioritize and delegate tasks to the team members; respond to technician and customer issues and provide solutions; provide the necessary resources and tools available to provide quality customer service; ensure field technicians are scheduled efficiently; oversee the growth of our preventative maintenance membership program; analyze and prepare relevant data for monthly reporting which includes technician's revenue goals and KPI's; find and implement strategies to improve the quality of service and productivity in the customer service area. Perform quarterly and annual performance review sessions for team members; actively participate in recruiting customer service personnel. Act as a professional leader and coach and provide support and backup for the service team when needed.

We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within our company.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it; our 4.9-Star rating is no accident! We've been at this since 2005 here in Mt Airy. We've grown into one of the destination employers within the NC and VA areas. You've probably seen our trucks and our ads, now we want to see YOU!

Why Choose Jay's?

Required Qualifications: