Customer Care Supervisor

Customer Care Supervisor

Work Location: Butte, MT or Huron, SD

Pay range: $55,600 to $111,500 per year

Employment Status: Regular Full-time

External candidates apply at northwesternenergy.com

Internal candidates apply through iConnect.

Do you have a genuine desire to develop, mentor and lead a team of customer focused professionals?

At NorthWestern Energy, our Customer Care Supervisors primary responsibility is to lead in the development of a team of frontline, professional customer focused agents. This is a critical role responsibile for motivating, guiding and managing contact center agents to ensure NorthWestern Energy customers are provided top tier customer interactions.

What you'll be a part of:

A Customer Care Supervisor is part of a team of highly enthusiastic and experienced supervisors and managers who are dedicated to providing our customers with the positive customer interactions across various mediums.

About this position:

As a NorthWestern Energy Customer Care Supervisor, you will be instrumental in providing learning and coaching opportunities to agents. Customer Care Supervisors collaborate and mentor with peers, network with other departments, and ensure the evolution of customer experiences are met while at the same time providing ongoing agent coaching, mentoring and career path progression.

Am I the right fit - Below is an overview of the Position:

We offer great benefits:

NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ 1,500 amazing people and serve 753,600 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including:

Benefits may vary by position or as negotiated as part of a collective bargaining agreement.

Requisition #4781

Posting Dates: June 6, 2025 through June 22, 2025

Department/Division: Customer Care

Employment Physical: Not Required

Drug Test: Required

Background Check: Required

Relocation Benefit: None

Telecommuting: Part-time within NorthWestern energy service territory negotiable

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws and statutes. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at 1-800-245-6977 or at job.inquiries@northwestern.com.