Customer Service Representative

As a Customer Service Representative, you will address various customer needs such as account maintenance, billing inquiries, product orders, and overall communication with the company. Your goal will be to deliver exceptional customer service, handling incoming calls, and ensuring efficient product delivery interactions. Your success looks like providing excellent customer service.

What We Offer:

- Work Environment – Be a part of a collaborative environment that cultivates individual growth

- Competitive Compensation – Including an annual bonus plan, and 401k company matched up to 4%

- Flexible Benefits Plan – In effect on the first day of the month following the date of hire and offers three levels of coverage to select from to meet your unique, personal needs

- Paid Vacation - Plus an annual option to purchase additional vacation, too

- Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program

- Opportunity to give back to some amazing causes in our community - You chose when and where to make an impact through an annual paid volunteer day, company volunteer opportunities, and an annual donation matching program

Your Responsibilities:

- Provide quality care to our customers by taking ownership of all customer inquiries on heating oil, propane, and diesel service and delivery

- Provide point of contact for our customers and excellence through verifying and updating customer account information, troubleshooting and/or solving customer concerns

- Providing accurate information on products and services as well as educating customers on our products and services

- Perform account maintenance by ensuring customer records are up to date and accurate information is recorded

- Partner with other departments to follow-up with all customer inquiries

- Contribute to a team environment by performing other duties as required

Your Skills:

- Customer service experience and knowledge of business procedures

- Ability to work well within a team environment

- Must be able to work weekends

- Ability to multi-task and manage time effectively

- Ability to work in a fast-paced environment

Your Experience:

- High School Diploma or equivalent

- ADDS software experience a plus

- 2+ years of experience working in customer service setting

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’screated when our people from different backgrounds, identities, cultures and experiences share their unique perspectives.Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience

Customer Service

Job Requirements - Education

Diploma/High School Equivalent