Customer Service Representative

As a Customer Service Representative, you will be responsible for entering customers’ purchase orders in a timely and accurate manner to ensure error-free processing through the order entry system

Duties & Responsibilities:

- Determines the most accurate method of entering all customers’ orders, including EDI orders, in the computer system in a timely manner

- Communicates as necessary with PLP personnel, plants, reps, and customers to resolve any problems with specific orders

- Processes in a prompt manner rush/storm orders and communicates to the expediter for special process handling

- Provides phone coverage as needed as part of the Customer Service Call Group.

- Processes new customer accounts/profiles and communicates to Accounting Department with financial information

- Assist when needed, verifying order accuracy by proofing IFS order screens with customers’ raw orders prior to releasing orders to the plants for scheduling and shipping

- Processes and/or assistance with Customers’ Point of Sale reports for representatives’ commission processing

- Performs as relief Switchboard/Receptionist backup when needed

Qualifications & Requirements:

- Minimum high school diploma. Specialized business education or a degree in an applicable discipline is helpful.

- One to three years of Customer Service experience

- Proficiency with computer software, specifically Microsoft Word, Excel, Outlook and PowerPoint.

- Ability to interpret and assist with customer requests

- Strong communication and writing skills

- People-oriented

Schedule:

- Fulltime

- Standard office hours with flextime

Benefits:

- 401(k) with a company match equal to 25% of the first 8% of pre-tax dollars contributed by the employee for the first two years

- Enrollment in company profit sharing after two years

- Medical, dental & vision insurance, including free preventative care

- Wellness & Employee Assistance Program (EAP)

- Health care flexible spending accounts, health savings accounts, & life insurance

- Paid time off, paid company holidays, and vacation purchase program

- Short & long-term disability

- Parental & family leave; military leave