Customer Service Representative

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive customer experience. The ideal candidate will possess strong communication skills, a knack for problem-solving, and the ability to handle various customer inquiries efficiently. Multilingual candidates are highly encouraged to apply as we value diverse communication skills.

Duties

- Respond promptly and professionally to customer inquiries via phone, email, and chat.

- Provide accurate information regarding products and services, assisting customers with their needs.

- Handle outbound calling to follow up on customer inquiries or provide additional support.

- Maintain detailed records of customer interactions and transactions through data entry.

- Collaborate with team members to resolve complex issues and enhance client satisfaction.

- Utilize Microsoft Office tools to manage documentation and reporting effectively.

- Demonstrate excellent phone etiquette while engaging with customers.

- Assist in cash handling processes as required, ensuring accuracy in transactions.

- Analyze customer feedback to identify areas for improvement in service delivery.

Qualifications

- Proven experience in customer service or client services, preferably in a call center environment.

- Strong communication skills in English; bilingual or multilingual abilities are a plus.

- Proficiency in Microsoft Office applications and general computer skills.

- Experience with outbound calling and sales techniques is an advantage.

- Excellent typing skills with attention to detail for accurate data entry.

- Strong analytical skills to assess customer needs and provide effective solutions.

- Ability to work independently as well as collaboratively within a team setting.

- A positive attitude and the ability to thrive in a fast-paced environment. Join us in delivering exceptional service that makes a difference!

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

- Health insurance

- On-the-job training

Work Location: In person