Customer Service Representative

Customer Service Representative

Franger Gas Company is a family owned Propane company. We are seeking a friendly, motivated and organized Office Professional to join our team. This role is essential in ensuring that we provide the excellent propane service that our customers expect. The ideal candidate will be reliable, possess strong time management skills, organizational abilities, and a customer-focused mindset. This position requires proficiency in office management tasks and effective communication skills. Enjoying working with people is a must.

Primary duties include:

1) Customer Service

- Answering Phone Calls

- Accepting Customer Gas orders and service requests

- Answering any questions posed by customers

- Relaying delivery information to drivers/techs as needed

2) Accounting/Recordkeeping

- Gathering prior days’ work for data entry

- Balancing the daily deposit

- Keeping Accounts Receivable current, through phone, email and mail correspondence.

- Creating/maintaining customer information in our main software package

3) Miscellaneous

- Filing and correspondence

- Small amounts of office cleaning, as needed

Required Qualifications: Reliable Transportation; Dependability; Ability to multi-task; customer service experience; familiarity with Microsoft Office Suite; function in a team-oriented office environment; able to lift up to 20 pounds, self-motivated

Desired Qualifications: Propane knowledge

Job Level: Full Time

Relevant Software: Microsoft Office suite

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

- Dental insurance

- Health insurance

- Paid time off

Work Location: In person