Customer Service Representative

Be the Person Our Customers Count On First

At Ruland Manufacturing, precision doesn’t start on the shop floor — it starts the moment a customer reaches out. Since 1937, we’ve built our family-owned company on a foundation of quality, responsiveness, and trust.

We’re looking for a Customer Service Representative who brings professionalism, accuracy, and care to every interaction — someone who understands that strong communication supports our entire operation.

If you thrive in a fast-paced environment, enjoy solving problems, and take pride in getting things right the first time, we’d love to have you on our team.

Position Overview

As a Customer Service Representative at Ruland, you'll be the first line of contact with our customers, providing timely, professional support while ensuring every order is entered with care and precision. This role blends order entry with customer communication, helping the entire company — from Sales and Business Development to Operations and Shipping — deliver consistent, responsive service.

This position is on-site at our Marlborough, MA headquarters, and may be filled as a full-time or part-time (mother’s hours/school-day availability) role, depending on the candidate’s needs. Full training and support are provided.

Core Responsibilities

Required Qualifications

Preferred Qualifications

Work Environment & Schedule

This is an on-site role at our Marlborough, MA location. We offer:

Why Join Ruland Manufacturing?

Ruland Manufacturing is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Part-time

Pay: $19.00 - $22.00 per hour

Expected hours: 20 – 40 per week

Benefits:

Shift:

•

Day shift

Application Question(s):

Language:

•

English (Required)

Ability to Commute:

Work Location: In person