Customer Service Representative

Why Join Us?

At CARMA, our vibrant culture is the foundation of everything we do, fostering connections and ensuring employees feel valued, engaged, and part of a supportive community.

Founded in 1977, CARMA was the first Measurement Canada-approved supplier of electronic submetering systems, installing over 350,000 meters nationwide, with more than 150,000 suites under contract. We provide submetering systems, billing services, and data for cost recovery and sustainability reporting across Canada, with offices in Lindsay, Toronto, Calgary, Edmonton, and Vancouver.

Proud to be Great Place to Work certified, we are committed to Diversity, Equity, Inclusion (DE&I), Environmental, Social, and Governance (ESG) principles, and Corporate Social Responsibility (CSR). With a robust benefits package, we create an environment where employees can thrive both personally and professionally.

Our core values of accountability, teamwork, customer-centricity, respect, and excellence guide us in every decision and interaction. If these values align with yours, CARMA could be the perfect place for your next career move - where we encourage growth, prioritize collaboration, and celebrate success together.

Here’s what you can expect as part of the CARMA experience:

If you’re passionate about delivering exceptional customer experiences and thrive in a dynamic, team-oriented environment, we have an exciting opportunity for a Customer Service Representative to join our team in Lindsay, ON. Our core business hours are from 8:00 AM to 5:00 PM, Monday to Friday (may vary depending on the role). This role is perfect for someone eager to make a meaningful impact, build strong relationships with clients, and contribute to innovative solutions in customer support and account management.

General Description:

Under the general direction of the Chief Executive Officer, the Customer Service Representative will be responsible for the care of all customer inquiries, requests and concerns. The Customer Service Representative will be current with government regulation, rates and billing practices to be able to respond in a professional manner to customer concerns. The Customer Service Representative is well organized and will perform all administrative duties in a timely and accurate manner to ensure customer information is maintained within the billing system.

Characteristics, Features, Requirements:

This position requires expertise in all aspects of Customer Support. You will be expected to deal directly with CARMA’s customers, including Property Managers, condominium board members, and developers, CARMA sales representatives and CARMA technicians. You will also demonstrate clearly your ability to work independently and perform all of the requirements found with each of the primary work responsibilities described below – Customer Service Representative Responsibilities. Critical to these responsibilities, is the requirement to complete assigned tasks successfully and on-time.

Reporting:

The Customer Service Representative reports directly to the Customer Service Manager, or designate; who will assign, monitor and review performance goals and objectives and weekly work schedules.

Important and Essential Duties:

The duties of this position include, but are not limited to, the following:

Customer Service Representative Responsibilities

Knowledge/Skills/Abilities

Qualifications

Working Conditions

Join us in our mission to make a meaningful impact and create a brighter, more efficient tomorrow.

We thank you for your interest; however, only successful applicants will be contacted.

CARMA group of Companies is committed to meeting the accessibility needs of persons with disabilities in an effective and timely manner in accordance with the applicable standards set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. We foster an inclusive organizational culture as an Equal Opportunity Employer.

Job Types: Full-time, Permanent

Benefits:

Schedule:

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Monday to Friday

Education:

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Secondary School (preferred)

Experience:

Work Location: In person