Customer Service Representative

LocationSeguin, TX
Job TypeFull-time
Salary$39,520

About This Job


Customer Service Representative


Office Location


Seguin Customer Service Center


927 N TX-46


Seguin, TX 78155



What We Are Looking For

GVEC is looking to hire you for the position of Customer Service Representative to deliver the unexpected with a willingness to continuously develop yourself, your department, and our organization. As a Customer Service Representative, you will help be responsible for serving both GVEC electric and internet members and customers by phone and in person, assisting with any questions or concerns they may have.



Your Pay

The minimum starting pay for this role is $19.00/hr plus bonuses that are tied to a multitude of organizational benchmarks set forth annually. Pay will be determined by skills, qualifications and experience.



How You’ll Help

Receiving and posting payments
Handling mostly inbound phone calls
Listening and resolving concerns
Entry level Internet Technical troubleshooting
Promotion of other cooperative services



Experience/Skills You’ll Need

Excellent verbal and written communication skills with the ability to convey information clearly and confidently
Excellent problem-solving skills - able to effectively troubleshoot minor issues independently
Demonstrated ability to effectively evaluate and manage conflicting priorities in a fast-paced, high-growth environment
Self-motivated individual with a strong work ethic. Able to work independently with impeccable sense of integrity
Team player with the resolve to provide and take constructive criticism that helps evolve the team
Minimum high school diploma
Must be willing to work a shifting work schedule including some evenings and Saturdays as needed as operational hours are 7:30 am – 5:30 pm Mon-Fri
Proficient with PC and Internet
Able to work on-call shifts in support of outages

Occasionally work in other office locations



Preferred Experience/Skills

Previous cash handling
Bilingual



Our Purpose and Culture

GVEC proudly provides Electric, Internet, HVAC, Solar and Battery Storage, and Electrician services in and around South-Central Texas. We have high expectations for our team members and in turn, support them with an excellent total rewards package and advancement opportunities. We want people who offer talent, a positive attitude, creative ideas and strong work ethic to deliver unexpected results.


We are a team of high achievers who hold each other accountable in exceeding our customers’ expectations and empowering the communities we serve. That accountability culture is what has helped us build an environment of honesty, teamwork, and support, resulting in employees surrounded by coworkers who are dependable. We focus on accomplishing our goals with an outward mindset: being mindful of how our work and actions impact others, as well as seeing people for who they are and the unique value their perspective brings to us as a whole.



Your Benefits

Medical Plans
401K Matching
Financial Incentives and Rewards
Wellness Program
Paid Vacation
Paid Holidays
Employee Development
Community Impact
Work-Life Balance



Application Deadline: July 9, 2025


Visit us on Glassdoor to see what our employees are saying about us!

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