Florida Detroit Diesel Allison

Customer Service Representative

Channelview, TX

full_time

About This Job

Facilitate the communication of information between Vessel Operations Management, the Captain/Pilot of the vessel, the Maintenance department representatives, Schedulers, other Sales Department representatives, Customer Dock representatives and third-party providers for services such as shore tankering and spot horsepower. Record events and prepare scheduled reports.

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Answer incoming phone calls.

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Attend daily meetings as required.

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Review traffic for status, accuracy, and report any potential problems to the appropriate department.

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Assign primary vessel group as required.

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Confirm trip requirements are met.

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Assist in the coordination of barge preparation as required (stripping, cleaning, repairs, etc.).

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Assist in the facilitating any action plans developed to address a problem.

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Coordinate horsepower requirements with the Scheduler or Scheduling Manager.

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Coordinate and hire spot horsepower, as directed by the Scheduler, through approved outside vendors (as required).

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Coordinate and hire shore tankering services, as directed by the Captain/Pilot or Scheduler, through approved outside vendors (as required).

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Schedule barges as directed.

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Send vessel orders as directed.

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Coordinate fleet departures/arrivals.

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Calculate and update ETAs on barges in Oasis.

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Call dock representatives to solicit status for barges prior to arriving port.

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Tender barges upon arrival in port as required.

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Document all pertinent trip information and complete reports and written turnover plans for shift relief.

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Coordinate trip requirements including but not limited to

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Notify the Coast Guard and/or the Dept. of Homeland Security of hazardous cargo, etc.

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Communicate delays to Sales and customers.

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Monitor heating orders.

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Ensure appropriate traffic is correctly entered into Oasis.

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Act as ship agent (cleaning, fueling) when required.

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Assess all criteria to determine shore tankermen service.

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Determine proper resources and facilitate conference calls and action plans for operational concerns including but not limited to EMR resolution, vessel repairs with M&R, crewing deficiencies, etc.

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All other duties as assigned.

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Follow procedures and verbal/written instructions.

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Organized, detail-oriented and accurate.

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Self-motivated and multi-task oriented.

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Strong written and verbal communication skills.

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Ability to operate standard office equipment such as a personal computer.

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Identify and review upcoming requirements (orders).

Education/Experience

High school diploma or formal training required; college degree preferred.

Prefer minimum 1 year logistics or maritime experience.

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