Dent Air Conditioning

Customer Service Representative

LocationRidgeland, MS
Job TypeFull-time
Salary$31,200-$37,440

About This Job


Overview:

Looking to TRADE UP to a better opportunity? Dent Air Conditioning, Heating, & Plumbing is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions.


Why join our team:

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.

Uncapped Pay Potential
Medical, Prescription, Dental, Vision Insurance
Disability and Term Life Insurance
Matching 401(k)
On-going training & development and growth opportunities
Paid Holidays
Paid Time Off (PTO)


What you will do:

Manage incoming calls from customers
Schedule and manage customer estimates
Identify and assess customers’ needs to achieve full satisfaction of work provided
Manage customer and technician schedules
Renew and manage maintenance agreements
Build relationships with customers and provide top-level service and support
Maintain accurate and detailed records of customer needs, requests, and tasks performed
Appropriately handle and de-escalate customer complaints and concerns


Who you are:

1-5 years of call center or customer support experience preferred
Valid driver’s license with clean motor vehicle record
Experience with MS Office products preferred
Experience with Service Titan preferred


Who we are:

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).

If this sounds like the perfect opportunity for you, don’t wait! Apply today!


We are an Equal Employment Opportunity Employer


Job Type: Full-time


Salary: $15-$18 per hour


Ability to commute/relocate:

LOCATION: Reliably commute or planning to relocate before starting work (Required)


Experience:

Call Center or Customer Support (1+ year required)


Work Location: In person


Responsibilities:


What you will do:

Call customers from prior day for quality check
Call maintenance customers and schedule visits

Call on customer list to offer promotions
Follow up on reviews positive and negative
General inbound customer service


What you bring:

Previous customer service experience
Strong attention to details
Conscientious, team player
Honesty integrity, quality craftsmanship and a good attitude
Clear background check and drug screen


Qualifications:


Who WE Are:

We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck!

If this sounds like something you would like to join for a long-term career move, apply today!

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