Customer Service Representative

A Snapshot of Your Day

Start the day by reviewing new delivery requirements from Order management teams. Review of status of deliveries currently in process. Communications: Respond to queries to Hotjobs mailbox from Order management regarding delivery status, urgent same day requests, updates or modifications to existing deliveries. Collaborate with FAST Planning Supervisor on priority orders for the day. Ensure deliveries get shipped on time!

How You’ll Make an Impact

- Maintain high level of communication with customers and members of the customer service cell.

- Ensure compliance to customer delivery requirements, assisting the team determine workload and flow for the Siemens Energy PSDO business.

- Understand customer demands and work to deliver a high on time delivery (OTD) performance.

- Clearly articulate customer needs to internal warehouse team.

- Work with all owners of the PSDO business and various departments to ensure the receipts, inspection and shipment of materials.

- Analyze and maintain data required by the customer to meet the demands of OTD performance.

What You Bring

- High school graduate 5+ years of experience in a productive warehouse or logistics center environment. - 3 + years of working and interacting directly with end customers.

- SAP EWM system knowledge experience is required.

- Proficient in effectively conveying customer needs and assessing performance.

- Problem solving ability to resolve root cause for customer issues.

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

About the Team

Gas Services

Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet!

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Rewards

- Career growth and development opportunities; supportive work culture

- Company paid Health and wellness benefits

- Paid Time Off and paid holidays

- 401K savings plan with company match

- Family building benefits

- Parental leave