Customer Service Representative

BHE Pipeline Group consists of Berkshire Hathaway Energy's interstate natural gas pipeline companies, BHE GT&S, Kern River Gas Transmission Company and Northern Natural Gas Company. Combined, BHE Pipeline Group operates approximately 21,200 miles of pipeline with a design capacity of approximately 21.1 billion cubic feet of natural gas per day, owns assets in 27 states and is an industry leader in natural gas transportation. BHE Pipeline Group also operates 22 natural gas storage facilities with a total working gas capacity of 515.6 billion cubic feet and a liquefied natural gas export, import and storage facility. Northern Natural Gas is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation. BHE Pipeline Group has an exciting career opportunity available. Take the next step in your career and apply now!

Bachelor of Science degree in business administration or related field; or equivalent gas industry work experience. (Typically six years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.)

Two or more years of related experience and successful completion of associate-level training program.

Familiarity with Northern Natural Gas, gas tariff is beneficial.

Must be proficient with Microsoft Word, Excel, Access, CAS and CMS.

Excellent written and verbal communication skills are essential to effectively contribute in this work environment.

Must be able to interact with multiple levels of business and technical personnel and possess strong analytical and problem-solving skills in order to recognize and resolve problems in a timely manner.

Effective analytical and problem-solving skills.

Ability to prioritize and handle multiple tasks and projects concurrently.

Required to rotate work schedule which results in working at least one weekend/month, providing coverage for the 6:30 a.m. to 2:30 p.m. or the 2:00 p.m. to 10:00 p.m. shift and rotate the holiday coverage as scheduled by the team.

Under moderate supervision, perform nominations, confirmations, allocations and scheduling activities on Northern Natural Gas's pipeline. Reconcile and collect outstanding accounts receivables for assigned accounts.

Monitor assigned points comparing scheduled volume to actual flow on a daily basis. Provide customer satisfaction to assigned operators and shippers. Resolve simple discrepancies at pipeline interconnects.

With some direction, investigate and respond to more routine customer scheduling and billing discrepancies and execute customer requests in a timely manner.

Assist marketers on assigned accounts.

Provide technical input to assist in development of project planning.