Customer Service Representative

Join Our Customer Service Team Today!

Are you passionate about providing exceptional customer service and looking to join a company that values your skills and fosters growth? McCrea Heating and Air Services is hiring a Customer Service Representative to be the friendly and knowledgeable voice our customers rely on. We're a family-owned business that invests in our people and creates opportunities for career advancement. If you thrive in a fast-paced, team-oriented environment, we want to hear from you!

Key Responsibilities:

- Customer Interaction: Respond to incoming calls, emails, and service requests with professionalism and efficiency.

- Scheduling:Arrange service appointments, sales consultations, and inspections, providing detailed cost and service information.

- Promotions: Educate customers about Service Agreements, membership benefits, and current specials.

- Follow-Ups:Make outbound calls for scheduling, renewals, confirmations, and more.

- Data Management:Maintain accurate customer records, process orders, and track service details.

- Issue Resolution: Escalate unresolved issues promptly to ensure customer satisfaction.

- Support: Assist with product inquiries, distribute customer communications, and manage seasonal reminders and surveys.

Required Skills and Qualifications:

- Education and Experience: High school diploma or equivalent with at least two years of customer service experience preferred.

- Communication Skills: Strong ability to interact professionally with customers, vendors, staff, and the general public.

- Technical Proficiency: Skilled in Microsoft Word, Excel, and Service Titan or similar CRM software; basic mathematical skills.

- Organizational Abilities: Detail-oriented, organized, and capable of multitasking in a fast-paced environment while working under pressure.

- Adaptability: Ability to adapt to changes in the work environment, manage competing demands, and handle frequent changes, delays, or unexpected events.

- Industry Knowledge (Preferred): Familiarity with home maintenance products and services is advantageous.

Physical Demands:

- Ability to sit, stand, walk, and lift up to 25 pounds as necessary.

- Comfortable with occasional physical activities such as filing and material handling.

Benefits:

- 401(k) Retirement

- Health Insurance

- Dental Insurance

- Vision Insurance

- AFLAC

- Short Term Disability Insurance

- Life Insurance

- Paid Time Off

Join McCrea Equipment Company, Inc., a family-owned business since 1936 serving Virginia, Pennsylvania, Maryland, Delaware, and West Virginia. We offer a supportive environment that values your contribution and fosters career growth. Discover why McCrea is an amazing place to build your career!