Customer Service Representative

Location: 1420 Dutch Valley Road, Knoxville, TN 37918 Company: Your Home Solar and Energy Solutions

Your Home Solar and Energy Solutions is East Tennessee’s top residential solar and home energy provider, known for quality solutions, transparent pricing, and unmatched post-install support. We believe in doing things right the first time while maintaining a fun, supportive office environment.

We are looking for a driven, organized, and people-oriented team member to manage the customer journey from initial inquiry through project completion.

What You’ll Do:

As a Customer Service Representative, you will:

- Serve as the first point of contact for homeowners, providing clear, friendly, and professional communication throughout their solar journey.

- Manage sales calendars for the sales team, ensuring appointments are accurately scheduled and communicated.

- Coordinate project details with customers, sales, and installation teams to ensure a smooth process from signed agreement to installation.

- Take payments and deposits from customers and ensure accurate entry into company systems.

- Schedule crews for installations and service appointments, communicating timelines clearly with homeowners.

- Handle customer questions, providing updates and support with a solutions-focused mindset.

- Accurately maintain CRM records, tracking communications, appointments, and project details.

Technology You’ll Use:

Candidates should be proficient in:

- CRM systems such as GoHighLevel, Salesforce, HubSpot, or similar.

- Microsoft Outlook for scheduling and email management.

- Microsoft Excel for tracking projects.

- Slack for internal communication.

- Windows-based computer systems.

Requirements:

- Experience in customer service, project coordination, or office administration within a home service business (solar, roofing, HVAC, etc.).

- Excellent communication skills, both verbal and written.

- Strong organizational skills and attention to detail.

- Ability to manage multiple projects and calendars while maintaining a high level of customer service.

- Self-starter with a positive attitude and commitment to quality and transparency.

Compensation & Work Environment:

- Primarily in-office at our Knoxville location managing customer service, projects, and scheduling.

- We are looking for someone who can start immediately.

Why Join Us?

At Your Home Solar, you’ll help homeowners take control of their energy future while joining a team that values honesty, quality, and doing things right the first time. You’ll grow your skills while making a meaningful impact in your community.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person