Customer Service Representative

Customer Service Representative

Weir Minerals

St. Louis, MO(onsite)

Purpose of Role: The Customer Service Representative reports to the Customer Service Manager. This role provides exceptional customer service to internal and external customers; receives and verifies orders for Weir products for Oil Sands/Hard Rock Mining/Comminution areas of the business

Why choose Weir:

Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

- Deliver professional and timely customer service by understanding sales policies, responding to inquiries, and ensuring customer satisfaction.

- Provide accurate pricing, product availability, and technical information to both internal and external stakeholders within specified deadlines.

- Manage customer interactions including order intake, issue resolution, and coordination with internal teams such as manufacturing and engineering.

- Process and track customer orders from entry to delivery, ensuring proper documentation and on-time fulfillment.

- Maintain organized records through data entry and digital filing of customer orders and communications.

- Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:

- Customer & Communication Skills: Strong verbal and written communication with internal/external stakeholders; ability to resolve issues, present information, and support sales and service teams effectively.

- System & Technical Proficiency: Trained use of Microsoft Office, SAP (order entry, invoicing, warranty, service projects), and Salesforce; familiarity with ECC quoting and Workday product training.

- Analytical & Problem Solving: Ability to calculate pricing percentages, apply basic math, interpret instructions, and solve practical business challenges with minimal supervision.

- Service & Project Coordination: Manage service entries, proposals, milestone billings, and part reservations; collaborate with finance and warehouse teams to ensure accurate tracking and invoicing.

- Professionalism & Adaptability: Demonstrates integrity, confidentiality, and maturity; adapts to changing priorities, works independently, and maintains strong interpersonal relationships.

- Working Conditions & Compliance: Full-time role onsite and PPE requirements; subject to background checks, medical assessments, and legal eligibility

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.

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