Customer Service Representative

Job Summary

Dakota Granite is seeking a detail-oriented and customer-focused Customer Service Representative to join our team. This role involves handling customer inquiries, processing orders, and supporting sales operations to ensure excellent service.

Responsibilities

- Provide exceptional customer service via phone, email, and in person

- Address customer inquiries, concerns and complaints in a professional and timely manner

- Identify opportunities for process improvement to enhance customer satisfaction

- Prepare accurate quotes for customers

- Enter and process orders efficiently to ensure timely production and delivery

- Verify order details for accuracy and follow up as needed

- Assist the sales team with documentation, customer follow-ups, and data entry

- Willingness to upsell and cross sell other product lines

- Maintain and update customer records

- Coordinate with internal departments to ensure smooth order fulfillment

- Work with production, logistics, and sales teams to resolve customer issues

- Troubleshoot order discrepancies and find solutions for customer concerns

- Communicate delays or changes to customers and provide alternative solutions when necessary

Qualifications

- 2+ years of customer service, sales support or order processing experience

- Experience in dimensional stone, landscape products, or a similar industry preferred

- Epicor knowledge is a plus

- Strong communication, organization and multitasking skills

- Ability to build and maintain professional relationships

- Effective problem-solving skills

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Referral program

- Vision insurance

Experience:

- customer service, sales support, or order processing: 2 years (Preferred)

- dimensional stone, landscape products, or similar industry: 1 year (Preferred)

Work Location: In person