Customer Service Representative

Job Overview: As a Customer Service Representative, you will be responsible for interacting with customers to handle inquiries, complaints, or provide information about products and services. You will ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Key Responsibilities:

1. Customer Interaction: Interact with customers via phone, email, or in-person to provide information and support.

2. Issue Resolution: Address customer concerns, complaints, or issues promptly and professionally.

3. Product Knowledge: Develop a deep understanding of the company's products or services to effectively assist customers.

4. Order Processing: Assist customers in placing orders, tracking shipments, or resolving billing issues.

5. Documentation: Maintain accurate records of customer interactions, transactions, comments, and complaints.

6. Problem Solving: Use critical thinking and problem-solving skills to resolve customer issues and escalate complex problems when necessary.

7. Communication: Communicate effectively with customers and colleagues to ensure a seamless customer experience.

8. Team Collaboration: Work closely with other departments such as sales, marketing, and technical support to resolve customer issues and improve processes.

9. Quality Assurance: Ensure that all interactions meet company standards for customer service excellence.

Skills and Qualifications:

- High school diploma or equivalent; some positions may require a college degree.

- Proven customer support experience or experience as a client service representative.

- Strong phone contact handling skills and active listening.

- Excellent communication and presentation skills.

- Ability to multitask, prioritize, and manage time effectively.

- Problem-solving skills and the ability to think critically.

- Familiarity with CRM systems and practices.

- Customer orientation and ability to adapt/respond to different types of characters.

Working Conditions:

- Typical office environment with standard office equipment.

- May require occasional evening or weekend availability to meet customer needs.

- Fast-paced and dynamic work environment requiring flexibility and adaptability.

Career Path: Customer Service Representatives can advance into supervisory or managerial roles within the customer service department or transition into related areas such as sales, marketing, or operations.

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Ability to Commute:

- Sunnyvale, CA 94086 (Required)

Ability to Relocate:

- Sunnyvale, CA 94086: Relocate before starting work (Required)

Work Location: In person