Customer Service Representative (Onsite)

About MeterNet LLC

MeterNet is a growing company providing utility sub-metering installations, service and billing for multi-family communities such as HOAs, condos and apartments. We are a leader in the industry with relationships with prominent developers, community managers and service providers. Our experience billing tens of thousands of residents and servicing a variety of metering systems makes us a trusted partner for residential communities of all sizes.

We are experiencing consistent growth and are looking for talented, dynamic teammates to join us in delivering the highest quality service to our clients. We are backed by a seasoned group of investors who are committed to building our team and supporting our continued growth and expansion.

Mission: Our vision is to consistently cultivate an industry reputation for excellent client service, transparency, and honesty. We strive to develop a team with high expectations combined with mutual respect and positivity. Our company culture is one where we care for one another, enjoy working hard together, and challenge each other to do better. We put the client first while also respecting the needs of our team and company. As we continue to expand our reach, we regularly look for ways to improve and question the status quo. MeterNet is a place where we can all grow professionally in an environment that elevates and supports each team member.

As we continue to grow, we’re looking for a Customer Service Representative who is detail-oriented, customer-focused, and ready to provide top-notch support to our clients.

What You’ll Do:

- Develop expert knowledge of our products, services, and systems.

- Assist customers via live chat, phone, and email, providing accurate information and resolving inquiries.

- Open and close accounts, process payments, and update account information.

- Respond to billing questions and troubleshoot issues.

- Escalate concerns to Tier II or management when needed.

- Document customer interactions and manage email inboxes.

- Support general office tasks such as scanning, filing, and mail services.

- Prepare reports and assist with administrative tasks as required.

What We’re Looking For:

- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

- Strong written and verbal communication skills.

- Detail-oriented, organized, and a team player.

- Ability to effectively communicate and problem-solve with customers.

- A proactive mindset to improve processes and support best practices.

Education and Experience:

- High school diploma or equivalent.

- At least one year of experience in customer service, client facing role, or a related field.

Why Join MeterNet?

- Health, Dental, and Vision Insurance – Comprehensive coverage to support your well-being.

- 401(k) with Employer Matching – Plan for your future with company-supported savings.

- Generous PTO Accrual – Enjoy paid time off that grows with your tenure.

- 11 Paid Company Holidays – Extra time to relax and recharge.

- Opportunities for Growth – Be part of a company that invests in your professional development.

- Collaborative & Supportive Team – Work in a dynamic, fast-growing environment where your contributions matter.

Please Note: We kindly ask that all applicants apply online only through our official job board. We do not accept in-person applications at our office.

Equal Employment Opportunity Statement

MeterNet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The pay range for this role is:

21 - 23 USD per hour(Fallbrook Office)