Customer Service Representative

Company Description

One of the secrets to our success is our commitment to treating every customer like a neighbor. Locally based, community-focused, family-owned, and always there for you, Tasha Fuels & Propane is the top choice for fuel delivery, commercial and marine fueling, and HVAC services. Our dedication to exceptional service has established us as a trusted partner in our community.

Role Description

This is a full-time on-site role for a Customer Service Representative, located in East Falmouth, MA. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and maintaining a positive customer experience. Daily tasks include responding to customer calls and emails, addressing service issues, processing orders, and coordinating with other departments to meet customer needs.

Qualifications

- Customer Service Representatives, Customer Support skills

- Customer Satisfaction and Customer Service skills

- Customer Experience skills

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced environment

- Problem-solving and conflict-resolution skills

- Experience in the fuel delivery or HVAC industry is a plus

- High school diploma or equivalent; relevant certifications are a plus