Customer Service Representative

NOTE – applicants must be prepared to participate in the interview process via phone and/or video conference.

COMPANY OVERVIEW

For over 20 years, Lakeside Performance Gas Services Ltd. has been proudly serving the natural gas industry across Ontario and Quebec in partnership with top Utilities service providers. The company further excels in providing innovative solutions to its customers and extended group of clients. Headquartered in Mississauga with satellite offices throughout Ontario and Quebec, the company values its dedicated group of personnel who consistently provide customers with the highest level of support.

INTERNAL JOB TITLE

Work Management Administrator (PM)

WORK HOURS

Mondays to Fridays | 11:30AM - 8:00PM

JOB DESCRIPTION

The role is dedicated to delivering exceptional service by ensuring accurate data entry, managing correspondence, maintaining records and filing systems, and providing reliable information to customers while upholding the accuracy of our databases.

PRIMARY RESPONSIBILITIES

- Receive, process, and schedule requests for residential/commercial service as appropriate.

- Maintain regular and consistent communication with Technicians and customers.

- Respond to customer requests and schedule timely service appointments.

- Issue correspondence per predetermined schedule.

- Review work orders for accuracy and completeness.

- Ensure accuracy in information transfer and coding of documentation.

- Track and provide progress report on the status work assignments.

- Correspond and investigate with the Technicians and Utility organizations for any errors.

- Ensure filing is accurate and updated correspondence is available as necessary in support of records integrity.

- Multitask efficiently using several Windows applications simultaneously to verify customer information, determine the root cause of any issue and provide the proper resolution.

- Participate as needed in special department projects and other duties as assigned by department leaders.

- Identify areas of improvement based on the organization's strategic direction within areas of responsibility.

- Maintain workload at optimal productivity levels to improve operational efficiency.

- Perform Lakeside standard and quality reviews.

- Adhere to established training processes and procedures to ensure compliance with the quality management system and consistency within the department.

EDUCATION AND EXPERIENCE REQUIREMENT

- Must have obtained a post-secondary diploma in Business Administration or equivalent.

- 1-2 years of administrative and/or customer service experience.

- Experience in office administration/office setting is an asset.

- Must be well versed with working knowledge and experience with Microsoft Office Applications (Outlook, Excel, Teams etc.,).

SKILLS AND KNOWLEDGE

- Strong attention to details with excellent problem-solving skills.

- Excellent communication and interpersonal skills for engaging with all parties including the management, staff and clients.

- Proven ability to manage multiple tasks, prioritize workloads, and meet deadlines in a fast-paced environment.

- Flexibility to adapt to changing priorities as per company policies and procedures.

- Ability to work as a team and independently with minimal supervision.

WORKING AT A LAKESIDE LOCATION

- Flexibility is key; applicants must be open to working voluntary and mandatory extra hours and willing to work at a fast pace.

- Extended periods of sitting

- No travel

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

At Lakeside Gas Services, our belief is that diversity and inclusion are fundamental and integral part of its business innovation and growth.

We are committed to building diverse and inclusive teams within an equitable workplace for our staff to collaborate and bring their true selves to work. We also strive to provide an accessible candidate experience for our prospective staff with various abilities. Please let us know if you need any accommodations during the recruitment process. Lakeside continues to actively address and improve on issues of inequity and systemic bias to support our diverse talent, clients, and communities.

Job Types: Full-time, Permanent

Pay: $19.50 per hour

Benefits:

- Casual dress

- Company events

- Dental care

- Extended health care

- Life insurance

- On-site parking

- Paid time off

- RRSP match

- Vision care

Application question(s):

- Are you legally eligible to work in Canada and location specified in the job posting and, if applicable, hold a valid permit that allows you to fulfill the requirements of this role?

- Are you willing to undergo a background check (criminal, professional and academic), in accordance with local law and regulations?

- The formal job title to be displayed on all employment related documentation will be Work Management Administrator (PM) and cannot be modified. Please confirm your acknowledgement and consent to proceed.

- Are you willing to start at $19.50 per hour with a compensation review after probation?

- This position is in Mississauga (L5T 2H7) and may be inaccessible by public transit. Do you have currently have a valid driver's license AND reliable/independent transportation?

- The shift hours for this position are every Mondays to Fridays from 11:30AM - 8:00PM (40 hrs./weekly). Can you commit to this shift?

- Are you a referral and/or related to a current Lakeside worker? If yes, please share the name.

- How would you rate your Microsoft Excel skills?

Education:

- Secondary School (preferred)

Experience:

- administrative, customer service and/or call center : 1 year (preferred)

Work Location: In person