Customer Service Representative

Join Our Team as a Customer Service Representative in Pewaukee, WI! Dixon Sanitary is seeking a dedicated Customer Service Representative to join our team in Pewaukee, WI!

The Customer Service Representative will provide superior customer service to both external and internal customers. Responsibilities include entering orders and quotes, resolving product or service issues, and following up with customers to ensure their needs were satisfied. If you’re passionate about providing top-notch service and thrive in a fast-paced environment, we’d love to hear from you!

- Providing support to both internal and external customers

- Responding to email and phone inquiries

- Develop, deliver, and follow up on quotations to customers

- Enter customer orders and provide accurate pricing and lead times

- Accounts Receivable functions

- Customer Invoicing

- File Maintenance

- Assist with special projects as needed

Qualifications

- High School Diploma or equivalent required; Associates or Bachelors Degree preferred

- 3-5 years previous customer service or administrative experience with strong organizational skills preferred

- Excellent customer service skills and positive attitude

- Ability to communicate effectively; must be a good listener

- Ability to remain calm under pressure, but have a sense of urgency

- Ability to resolve customer inquiries efficiently and prioritize requests

- Strong ability to handle challenges and multitask

- Strong attention to detail

- Ability to learn product line and customer service processes and procedures

- Ability to work in a fast-paced environment

- Strong computer skills; Microsoft Office, Google Applications, and other software programs

Our comprehensive benefits package is designed to support your well-being and professional growth. We offer medical, dental, and vision insurance for you and your family, competitive salary, bonus programs, and 401K retirement plan, training opportunities, tuition reimbursement, vacation and PTO, paid holidays, gym reimbursements, and more! Join us and be a part of a team that values your contributions and supports your goals!

The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons.

The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)