Compressor Engineering Corporation

Customer Service Representative

Odessa, TX

Full-time

About This Job

POSITION SUMMARY:

The Customer Service Representative will be responsible for managing incoming requests from customers, and ensuring issues are resolved promptly and accurately.

KEY POSITION ACCOUNTABILITIES:

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Determine the quickest, most effective ways to answer a customer’s questions via phone and e-mail

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Entering/processing quotations, orders, parts returns, credits, and invoicing through JD Edwards ERP System.

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Point of contact for customers expediting orders. Notify customer of promised delivery date with an order acknowledgment and ensure the customer receives their orders on time and shipment commitment targets are met.

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Troubleshooting customer issues/inquiries. Must be able to assist customer with order discrepancies.

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Discussing credit terms and maintaining updated customer information in the corporate database.

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Receiving customer calls for parts orders and quotes and enter directly into JD Edward ERP System.

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Completing necessary forms/documents for international shipments.

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Releasing all sales orders to warehouse for shipping.

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Monitoring backlog on sales orders and update due dates of open orders based on projected/updated ship dates.

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Processing all credit card transactions for sales orders.

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Coordinating resolution of customer account issues proactively and efficiently.

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Maintaining accurate, well-organized, updated, and accessible customer records (including scanning invoiced orders).

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Interfacing with sales, procurement, engineering, manufacturing, shipping, and branch office teams to complete orders in a timely manner promoting a positive buying experience for our customers.

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Taking ownership of customer issues/inquiries until full resolution.

SKILLS AND CERTIFICATIONS:

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Proficient use of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.)

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Advanced knowledge of software systems including JD Edward ERP system.

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Previous knowledge and experience in order entry, shipping and invoicing procedures and general understanding of the quote-to-cash processes.

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Solid communication, customer service, and people skills with a high level of professionalism (active listening and retention, communicates assertively and with tact, willing to learn, empathy, conflict resolution & problem solving).

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Effective written and verbal communication.

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Ability to perform proficiently under pressure and meet deadlines.

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Strong sense of urgency and attention to detail and accuracy to achieve goals.

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Multi-task and manage time in order to accomplish all tasks efficiently and timely.

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Manage multiple projects simultaneously and efficiently follow through to closure.

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Ability to work well collaboratively in a team environment as well as independently.

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Highly customer-focused and have a true “whatever it takes” approach to work to ensure a world class Customer Support performance to CECO’s internal and external customers.

MINIMUM EDUCATION:

Bachelor’s Degree in Business or equivalent related experience with at least 5 years related experience in order management or similar support/functions.

MINIMUM EXPERIENCE:

A minimum of 5 years’ experience in order management or equivalent related experience

PHYSICAL REQUIREMENTS:

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Ability to maintain composure during periods of high stress with a highly developed sense of urgency.

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Regular onsite attendance is required. Standard work hours are from 8:00 am to 5:00 pm CST, with some overtime required.

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Regularly required to sit, stand, walk, use of eyes for close vision, use hands, fingers, grasp, handle, reach, listen, talk and may need to talk on the telephone while taking notes.

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Although the work environment is generally quiet, the noise levels in some manufacturing buildings frequently may exceed the normal dBA.

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Duties will require this person to travel by foot from one building to another throughout the day and wear the proper Personal Protective Equipment (PPE).

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Exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or up to 5 pounds constantly to move objects.

Job Type: Full-time

Benefits:

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401(k)

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401(k) matching

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Dental insurance

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Health insurance

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Paid time off

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Referral program

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Vision insurance

Shift:

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8 hour shift

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Day shift

Ability to Commute:

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Odessa, TX 79764 (Required)

Ability to Relocate:

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Odessa, TX 79764: Relocate before starting work (Preferred)

Work Location: In person