Piranha Fabrication

Customer Service Representative- Manufacturing

LocationBelvidere, IL
Job TypeFull-time
Salary$45,760-$52,000

About This Job

Job Summary

Are you looking for a new career in 2025? A place you can grow?

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our clients, ensuring their needs are met efficiently and effectively. This role requires strong communication skills, a positive attitude, and the ability to handle various customer inquiries while maintaining professionalism.


Duties

Assist incoming customer calls, emails and chats.

Interpret machine records, manuals & prints for accurate quoting of OEM Aftermarket replacement parts and up sales.
Efficiently & accurately enter customer estimates, orders & returns for both consumer & service departments
Follow up with customers on estimates and orders to ensure customer satisfaction.
Up sell add-on products for machine parts being quoted
Effectively communicate across internal departments
Participate in weekly meetings to enhance department proficiencies


Skills

Interpersonal and customer service skills to ensure positive interactions with customers & be able to handle complaints in a mature manner
Quick Learner / Good Memory
Quick & effective analytical and problem-solving skills to diagnose problems and recommend best solutions
Patience and active listening
Strong Computer Skills
Time Management & Organizational Skills
Creative Initiative & Emotional Intelligence
Clear communication skills, comprehensive knowledge about the products or services
Ability to work well independently and with a team/group
Strong work ethic & sales knowledge

ERP knowledge of Syteline 10 preferred. Required Education and Experience – anassociate degree in a business area, or equivalent experience. Minimum of 2 years in a manufacturing sales support customer service role. CRM Experience is a plus.

Join us in delivering exceptional customer experiences while growing your career in a supportive environment!


Job Type: Full-time


Pay: $22.00 - $25.00 per hour


Expected hours: 40 per week


Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Vision insurance


Shift:


Day shift


Work Location: In person


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