Customer Service Representative- Eupora MS
Plymouth Tube is looking for an enthusiastic , self motivated professional to join our Customer Service team.
Celebrating 100 years in 2024, Plymouth Tube Company is a fifth-generation family-owned, precision metals manufacturer. Our products include tubing, extruded shapes, and cold-drawn shapes spanning specialty carbon, alloy, stainless steel, nickel alloy, and titanium. Headquartered in Warrenville, Illinois, with 5 plants in the U.S. and 1 in Germany, Plymouth is known for offering industry-leading service levels and unique technical innovations.
We have a culture guided by these four values: People, Customer Focus, Community & Environment, and Long-Term Orientation.
YOU’LL BE RESPONSIBLE FOR:
The Customer Service Representative is responsible for providing excellent customer service both external and internal. Must gain an in-depth knowledge of the company products and programs while establishing a working relationship through timely and accurate day-to-day order fulfillment, involvement with pricing administration and other customer duties.
WHAT YOU’LL BE DOING:
•This position requires being on location.
•Initiates, processes, expedites, and revises customer orders as needed.
•Provides timely and accurate information to incoming customer order status and product knowledge requests and identifies customer requirements & specifications.
•Adding new customers to Axiom
•Manages turnkey programs with outside processors ensuring timely delivery to key customers.
•Communicates with key customers on a weekly basis on issues such as order status, making timeline revisions as well as changes & modifications to orders and communicating information to managers.
•Identifies customer requirements and accurately responds to customer inquiries.
•Maintains order schedule for mill visibility to ensure on time delivery.
•Evaluates customer complaints, initiates process by entering information into CSR database, investigates & determines findings, resolves customer issue and / or delegates to appropriate department manager to resolve.
•Acts as a customer advocate inside Plymouth Tube
•Collaborates closely with sales, operations, finance, and other departments.
•Adheres to established mill parameters.
•Proactive in customer interactions.
•Informs sales of new quotes, invoicing, credit, customer issues, etc.
•Support marketing, sales and manufacturing departments with additional projects and administrative duties as needed.
WHAT YOU’LL NEED TO SUCCEED:
•Bachelor’s Degree or Associates Degree preferred OR, High School graduate
•3+ years customer experience in a manufacturing-B2B environment.
•Working knowledge of manufacturing processes and/or aptitude and desire to learn.
•Experience in solving customer problems.
•Proven ability to multi-task and prioritize.
•Strong analytical skills.
•Must be self-motivated, have a high sense of urgency, be able to problem solve complex situations, be resourceful.
•Must be computer literate and proficient with MS Office.
•Excellent oral and written communication skills are required.
WHAT WE OFFER YOU:
Benefits effective 30 days from date of hire.
Medical, Dental and Vision, HSA, FSA
401k Matching, Life Insurance, STD/LTD
100% covered tuition reimbursement (including books & reasonable expenses)
Wellness Program / Lifestyle Rewards / Employee Assistance Program (EAP)
Paid Time Off & Holidays
Career Arching: Plymouth allows for a great depth & breadth of knowledge in which you can wear many hats and be exposed to several opportunities
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
Shift:
Application Question(s):
•Experience in Business to Business Manufacturing Customer Service?
Education:
•High school or equivalent (Preferred)
Experience:
Ability to Commute:
•Eupora, MS 39744 (Required)
Work Location: In person