Customer Service Representative

IN ORDER TO APPLY FOR THIS POSITION, PLEASE COMPLETE AN APPLICATION ON OUR WEBSITE AT https://www.gswsa.com/employment.cfm?Job=596.

CUSTOMER SERVICE REPRESENTATIVE

Little River Office

Performs advanced clerical work/payment processing involving customer service activities and the preparation and/or maintenance of customer accounts or related records; does related work as required. Work is performed under regular supervision.

Handles and processes payments at register daily;

Balances drawer daily;

Handles and processes daily deposits;

Submits daily register paperwork and applications to Billing/Collections Department;

Verifies all money through the Accubanker counterfeit detector and puts in drop safe as needed;

Processes customer applications for new service, change orders, transfers, and termination of accounts by phone and in person;

Matches work orders for applications, transfers, and terminations turned in by meter, tap and repair departments;

Verifies application fees are paid for sewer inspections;

Contacts inspectors when inspections are requested;

Receives customer complaints, searches information, and prepares work orders;

Handles utility account inquiries;

Analyzes usage and processes adjustments as needed;

Provides accurate information on rates, fees, policies, procedures and other customer requested information;

Updates customer accounts including mailing addresses and contact telephone numbers;

Completes and processes loan applications for water and/or sewer services;

Operates a calculator, personal computer, copy machine, fax, scanner and other standard office equipment as required;

Answers high quantity of telephone calls and assists walk-in customers on a daily basis;

Contacts dispatch when needed to have information sent to field employees;

Performs related tasks as required.

General knowledge of utility billing terminology, methods, procedures and equipment; general knowledge of standard office procedures, practices and equipment; general knowledge of utility service connection, termination, billing, collecting and adjustment procedures; skilled in the use of a variety of office machines; ability to understand and follow oral and written directions; ability to establish and follow detailed work procedures; ability to multi-task; ability to post accounts and perform mathematical computations with speed and accuracy; ability to type at the rate of 35 wpm; ability to establish and maintain effective working relationships with associates and the general public; ability to stand and sit in high task chair for extended periods of time; ability to work closely with others in a group atmosphere; and ability to occasionally lift up to 50 pounds.

Any combination of education and experience equivalent to graduation from an accredited community college with major course work in Business, Marketing or related field.

Possession of a valid SC driver’s license.

Title advancements and/or promotions to various positions depend on an individual’s job performance, knowledge, skills, abilities, education, experience and other special requirements. There is no guarantee of career progression to these or any other positions at the Authority.

· Senior Customer Service Representative: $20.87+ per hour (requires at least 4 years as a CSR)

THIS POSITION IS OPEN IN THE LITTLE RIVER CUSTOMER SERVICE DEPARTMENT. SALARY RANGE IS $19.36 - $28.07 PER HOUR. DEADLINE OF RECEIPT OF APPLICATIONS IS 5:00 PM, TUESDAY, JULY 15, 2025.

IN ORDER TO APPLY FOR THIS POSITION, PLEASE COMPLETE AN APPLICATION ON OUR WEBSITE AT https://www.gswsa.com/employment.cfm?Job=596.

Job Type: Full-time

Pay: $19.36 - $28.07 per hour

Work Location: In person