Oil-Dri Corporation of America

Sales Service Representative

LocationChicago, IL
Job TypeFull-time
Salary$52,000-$64,480

About This Job

Oil-Dri Corporation of America is a leading manufacturer and supplier of specialty sorbent products for consumer and business-to-business markets that has been voted as a Top 100 workplaces in the Chicago Tribune. Oil-Dri’s products are sold in the pet care, animal health, fluids purification, agricultural, sports field, industrial and automotive markets. Oil-Dri controls millions of tons of specialty mineral reserves, including calcium bentonite, attapulgite, and diatomaceous shale. The company’s mines and manufacturing facilities are located in Georgia, Mississippi, Illinois, and California. Oil-Dri is a family-controlled and operated organization that emphasizes honesty, integrity, and accountability. The company is dedicated to fulfilling its mission to Create Value From Sorbent Minerals.

Role Overview

This position is responsible for the processing and follow up of Domestic customer orders. The position requires extensive follow-thru with operations and logistics to assure the timely delivery and accurate billing of customer orders. The position involves heavy customer interaction with high phone volume and computer usage.

Key Responsibilities

Accurate and timely entry of customer orders

Handle daily service and order activities.
Work closely with plant schedulers and transportation group to securing on-time deliveries
Play critical role in developing customer relationships and resolving customer issues
Maintain master file information
Invoice orders and complete month-end closing transactions
Upload invoices to third-party portals as required
Entry of credits, debits, and sample order requests
Perform other related duties as assigned
Recording and reporting on ongoing issues
Prioritizing tasks
Maintaining standards


Qualifications

Previous customer/sales service experience recommended
Excellent interpersonal communication and phone skills
Detail oriented with a high level of accuracy
Organized
Ability to work independently and on a team
Able to handle multiple tasks with multiple interruptions
Basic level of Word, Excel, and internet skills
Familiarity with SAP, JDE or similar ERP environment desirable
College degree preferred


Compensation & Benefits

Compensation

Salary Range: $25.87 - $31.90 per hour


Benefits

401(k) with 6% match (Fully Vested at 2 Years)

Annual Incentive Bonus
Annual Merit increase opportunity
Employee Stock Purchase Plan
11 Corporate Holidays
Paid Parental Leave
Pre-Tax Transit
Fitness & Gym Reimbursement
Employer Contribution - Health, Dental, Vision
Employee Stock Purchase Plan

Oil-Dri is committed to providing equal opportunity for all teammates and qualified candidates without regard to race, color, creed, religion, sex, age, sexual orientation, national origin, ancestry, citizenship, marital status, mental or physical disability, veteran status, or any other characteristic protected by federal, state, or local laws. Accordingly, all employment decisions and personnel actions or programs such as hiring, promotion, discipline, compensation, benefits, transfers, reductions in workforce, and training, etc. will be consistent with the principle of equal employment opportunity.

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