The Mosaic Company

Sales Service Representative

Tampa, FL

full_time

About This Job

The Mosaic Company (NYSE: MOS) is the world’s leading integrated producer of concentrated phosphate and potash—two of the three most important nutrients in agriculture. We employ more than 13,000 people in six countries to serve farmers all over the world. Our Headquarters is in Lithia, Florida with operations throughout North America (U.S./Canada) and South America.

At Mosaic We Help the World Grow the Food it Needs - Apply today and join our team!

Sales Services Representative

Where will you work: Hybrid with a dedicated office day of Thursdays – Lithia, Florida | 13830 Circa Crossing Drive

Mosaic is looking for a Sales Service Representative (SSR). In this role, you will play a crucial role in ensuring customer satisfaction from the point of sale through to product delivery and invoicing. As the primary post-sales contact, you will represent a dedicated customer base and support multiple sales territories. Your responsibilities will include managing a variety of commercial and supply chain transactions, collaborating effectively with customers and business stakeholders to ensure seamless operations. If you are customer-centric, enjoy helping others, and have experience in sales service support within Supply Chain, Manufacturing, Product Management, or Logistics, this role could be an excellent fit for you.

What will you do?

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Responsible for the entire order to cash process for assigned customers and quick resolution of customer issues, including pricing, transactions, complaints, orders, shipments, and a wide number of other issues. Manage inside sales for transactional segment of customers at list/approved prices.

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Responsible for critical thinking and problem solving to quickly solution customer issues, including pricing, transactions, complaints, orders, shipments, and a wide number of other issues relate to pre and post contract and order management. SSR are responsible to drive the solutioning of both Offer-to-Cash process or technical systems that are negatively impacting the customer. Responsible for case management SSR’s will have financial approval for complaint resolution at authorized levels while ensure SOX controls and risk management. Responsible for all documentation and determining when a complaint is considered resolved.

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Serving as a customer advocate with the responsibility ascertaining customer requirements and ensure the requirements are met. Responsibilities can include customer visits and/or participation in Customer Delivery Teams. Evaluation and monitoring of contract and order analytics to ensure accurate planning to internal and external stakeholders.

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Miscellaneous job-related duties as assigned including but not limited project work, data governance &analytics specific to the customer contract and order management, documentation, and evaluation of processes. SSRs are responsible for assurance and escalation of data governance to leader; digital management of organization and customer facing applications specific to order processing & management. Workflow and process documentation maybe required.

What will you need?

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Bachelor's degree required, degree in Business Administration, Communications, Supply Chain, or Planning

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High school and 4 years of relevant experience with some direct internal Mosaic job history and business acumen.

High School and 6 years of relevant experience

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5 years of experience required. Experience in a customer-facing sales service role in Supply Chain, Manufacturing, Product Management, Logistics or related industry/field

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Experience making informed but quick decisions in a fast-paced environment

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Experience interacting with customers and cross-functionally within the business to provide critical thinking, problem resolution, and continues improvement

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Strong customer service skills

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Business Acumen of commercial and supply chain processes

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Aptitude for digital and technology trouble shooting of customer digital interactions

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Excellent communication and presentation skills

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High attention to detail

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Responsive and results driven

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AP, Salesforce, BOBJ, Outlook, Microsoft Office, Visio, On-line Order Management, Track and Trace Technologies for logistics

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Knowledge of ERP(SAP) and CRM (Salesforce) required or equivalent software

What's in it for you:

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A competitive base salary + bonus incentives

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11 paid holidays each year

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A generous 401k with a company match and annual company contributions

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Paid sick leave

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Paid vacation time

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A robust benefits package which includes Medical, Dental, and Vision insurance, life & disability

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Tuition reimbursement

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Paid Paternity/Maternity Leave

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