Customer Service Rep

Why Valvoline Global Operations?

At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion.

Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:

- Treating everyone with care.

- Acting with unwavering integrity.

- Striving for excellence in all endeavors.

- Delivering on our commitments with passion.

- Collaborating as one unified team.

When you join Valvoline Global, you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.

The role of a Customer Service Rep is to process and manage customer orders received from a variety of sources, and handle customer inquiries and concerns, while using research skills to troubleshoot customer issues.

Job Duties:

- Manage and handle the on-boarding of new accounts for the Direct Sales area

- Process and manage customer orders

- Handle customer inquiries and concerns related to orders and accounts

- Provide proactive communication to internal and external business partners

- Must be able to work with plants, carriers and others to schedule shipments to meet customer requirements

- Must be able to navigate systems outside of the SAP ordering system, for example: customer portals, Salesforce and DASH

- Must be able to resolve customer account issues in a timely and professional manner

- Must be able to manage pricing process based on customer requirements

- Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion

Requirements:

- High School Diploma Required

- Must be willing to work in office in Lexington, KY

- Customer Service Experience

Benefits That Drive Themselves

- Health insurance plans (medical, dental, vision)

- Health Savings Account (with employer base deposit and match)

- Flexible spending accounts

- Competitive 401(k) with generous employer base deposit and match

- Incentive opportunity*

- Life insurance

- Short- and long-term disability insurance

- Paid vacation and holidays*

- Employee Assistance Program

- Employee discounts

- PTO Buy/Sell Options* - Tuition reimbursement* - Adoption assistance*

- Terms and conditions apply, and benefits may differ depending on position or tenure.

Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:.

- Email: Valvolineglobalcareers@valvolineglobal.com

This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.

Are You Ready to Make an Impact?

At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.

Requisition ID: 1926