Customer Service Rep

- Prepare, process, complete and review for accuracy, inbound receipts, work orders, outbound shipment release documents, scale tickets, and reports, as per Kinder Morgan and customer requirements.

- Work with operations management to schedule work, in order to meet both the customers' expectations and operational considerations.

- Research, prepare, and request inventory adjustments, lot adjustments, receipts, and/or bill of lading revisions in the inventory system.

- Effectively communicate with customer, the status, discrepancies, or any other needed information in order to have thorough knowledge of customer’s current on hand inventories, transfers, and inbound and outbound orders via all transportation modes.

- Identifies, analyzes, and resolves customer issues.

- Prepare/supply all needed daily, weekly, monthly, quarterly, or annual reports, as per Kinder Morgan and customer requirements.

- Understand Terminals Operating capabilities and processes.

- Closely interact with customer elected carriers, surveyors, etc., regarding orders and product movement.

- Strict adherence to transportation security regulations and procedures as stated in the terminal's Facility Security Plan.

- Accurately update/maintain the Galahad Bulk inventory system as to reflect current activity and inventories.

- Completes month-end-close to provide timely information to accounting for billing, and to customers for their month-end-close.

- Provide any required billing information to Accounts Payable.

- Assist Terminal Manager, Operations Manager, Operations Supervisor, and co-workers as needed.

- Attend daily, weekly, monthly safety meetings and mandatory safety stand-down meetings.

- Other duties as assigned.

Position Requirements

EDUCATION:

- High school diploma or general education degree (GED).

EXPERIENCE/SPECIFIC KNOWLEDGE:

- 3-5 years prior experience in customer service. (Liquids operations preferred)

- Prior experience with SAP. Proficient in Microsoft applications (Explorer, Outlook, Office, Excel, Word, and PowerPoint ).

CERTIFICATIONS/LICENSES/REGISTRATIONS:

- Ability to attain TWIC (Transportation Worker Identification Credential) as issued by TSA (Transportation Security Administration).

COMPETENCIES/SKILLS/ABILITIES:

- Good organization and communication skills.

- Customer orientated and able to work in a team environment.

- Must pass and complete Safety training and any required Kinder Morgan site specific safety training as required by customers to work in their facilities and as required by all Kinder Morgan, Inc. locations.

- Must be willing to work shift and/or overtime hours during the week, weekends, and holidays as dictated by operations .

- In order to perform essential duties of this job appropriately, regular work attendance is required .

- Must be able to work with a team, take direction from supervisor, keep required work schedule, focus attention to details, and follow work rules.

- Communicate effectively by email, phone, fax, and onsite and offsite meetings.

- Must treat people with respect, keep commitments, inspire the trust of others, work ethically and with integrity, uphold organizational values..

- Ability to speak effectively before groups of customers or employees of organization.

- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

- Observes safety and security procedures, uses equipment and materials properly and reports potentially unsafe conditions.

- Ability to add and subtract multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute ratio, and percent and to draw and interpret bar graphs.

- Manages difficult or emotional customer situations and responds promptly to customer needs.

- Maintain current and up to date files.

- Must be detail-oriented with the ability to multi-task, able to properly set priorities, and use time efficiently.

- Able to maintain professional manner as work volume increases.

PHYSICAL DEMANDS:

- Must be able to sit, stand, and walk for extended periods of time.

- While performing duties of this job, the employee is regularly required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

- The employee must meet physical requirements including but not limited to, walking, kneeling, crouching, climbing up/down ladders and stairs, negotiating uneven and moving surfaces, and occasionally lifting and/or moving up to 20 pounds.

- Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

WORKING CONDITIONS:

- Must be willing to shift and/or work overtime hours during the week, weekends and/or holidays as dictated by operations.

- Must be able to work with a team, take direction from supervisor, keep required work schedule, focus on attention to details, and follow work rules.

EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.