Position: Freight Coordinator and Planning
Purpose:
This position will be responsible for helping to coordinate our rapidly expanding freight services. We have a diversified portfolio of loyal clients to whom we are entrusted to provide customs brokerage services. We have provided freight services to these clients on a limited scale, which we are now expanding.
Duties & Responsibilities:
Receive enquiries from customers and sales team to move FCL & LCL Truck shipments North America.
•Leverage relationships with carriers to acquire favorable rates.
•Provide timely quotes to clients and successfully win business.
•Handle all aspects of booking freight, export/import paperwork, and coordination with customs brokers.
•Arrange shipment delivery/pick-up with transportation companies, track/trace shipments to final destinations.
•Verify accuracy of all freight documentation and booking information.
•Obtain, check, and prepare documentation to meet customers’ insurance requirements while following compliance with other countries’ regulations and fiscal regimes.
•Provide exceptional client service, building relationships with both clients and carriers.
•Handle all incoming communications with clients and other business partners in a timely and professional manner.
•Resolve any operational issues and customer complaints as they arise and implement measures to prevent their frequency and recurrence.
•Audit supplier’s invoices and reconcile payments/remittances.
•Various other duties as may be required
Education & Experience:
•Minimum 2 years’ experience in freight handling both import & export shipments.
•General knowledge of the freight.
•Ability to provide quality service for our customers by understanding their needs and requirements.
•Able to work independently as well as a part of a team with limited supervision.
•Strong communication skills, verbal and written.
•Strong time management; able to prioritize tasks.
•Ability to work well under pressure and meet multiple deadlines.
•Critical thinking and problem solving.
•Basic knowledge of Microsoft Office products, including Excel and Word.
•Must be physically located in Alberta
Job Type: Full-time
Pay: $20.00-$25.00 per hour
Benefits:
Flexible language requirement:
Schedule:
Work Location: In person