Customer Service In Office Call Center

Customer Service Representative for a Call Center Environment

AAA Disposal Service is actively hiring customer service representatives. AAA Disposal Service is located in Buckner, MO and is family owned and operated for 60 years. We provide residential, commercial, and roll-off services to the Kansas City Missouri metro area. Our customer service team works in person at our Buckner, MO office. The position requires working Monday-Friday 8am to 5pm.

Responsibilities:

- Answer calls prompt and professionally

- Listen to customers’ concerns, issues and questions

- Resolve customers’ concerns and answer customers’ questions to your best ability

- Maintain a positive attitude and calmly respond to customers’ complaints

- Open new customer accounts, or make changes, or cancel services.

- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise

- Recommend possible products to meet the customers’ needs

- Refer issues and questions to managers if necessary

Skills and requirements:

- Outstanding attendance and punctuality

- Trash industry and or dispatch experience preferred

- At least 5 years experience in a call center environment preferred

- Empathy

- Adaptability

- Ability to use clear and positive language

- Demonstrate patience and remain calm under pressure

- Data entry as well as 10-key experience

- Experience with moderate to high call volume.

Benefits:

- Weekly pay

- Health Insurance, dental, vision, Aflac offered after 60 days

- Free Residential Trash service if in our hauling area after 90 days

- Paid time off after 1 year

- 401k with company match after 1 year

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: No less than 40 per week

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Work Location: In person