Call Center Representative

# ABOUT THE COMPANY:

Guttman Holdings, Inc. is a 100% employee-owned energy Company and the parent organization of Guttman Energy, Guttman Renewables, and Source One Transportation.

Those three entities united to form Guttman Holdings on November 30, 2022, under an Employee Stock Ownership Plan (ESOP). Since then, each entity has maintained their individual name and operations while collectively focusing on continued growth and success.

The Guttman businesses operate in the refined petroleum products market, providing customized fueling solutions for industrial, commercial, retail, governmental, and transportation operations across the eastern United States.

Guttman Holdings prioritizes safety, service, and respect for our fellow employee owners, customers, vendors, and the communities where we operate and serve. Those principles combined with our Core Values: respect, lead, collaborate, serve, solve, and own shape our culture and guide our daily operations.

More information about Guttman Holdings and Guttman Energy can be found at www.guttmanenergy.com.

# POSITION SUMMARY:

The Call Center Representative serves as the primary liaison between the organization and its customers and vendors. Key responsibilities include managing incoming phone calls, greeting and assisting visitors, processing customer payments, performing word processing tasks, developing spreadsheets and presentations, and maintaining organized filing systems.

PRIMARY RESPONSIBILITIES:

- Deliver exceptional customer service by responding to inquiries regarding customer accounts and services.

- Provide accurate fuel price quotations to inbound callers.

- Establish and maintain new customer accounts in the system.

- Process residential fuel and HVAC service orders with attention to detail and accuracy.

- Enter commercial fuel orders for the State of Ohio and other designated markets as required.

- Record and post daily payments received via cash, check, and credit card.

- Reconcile daily credit card transaction reports to ensure financial accuracy.

- Prepare and organize bank deposits in accordance with company procedures.

- Assist the HVAC department by compiling quotations, proposals, and distributing product literature.

- Participate in the after-hours on-call rotation to ensure continuous customer support.

- Provide operational support to dispatch functions as needed to maintain workflow efficiency.

Qualifications

MINIMUM QUALIFICATIONS/REQUIREMENTS:

- Outstanding verbal and written communication abilities.

- Strong analytical and problem-solving skills with attention to detail.

- Proficiency in computer applications to support writing, data management, presentations, and analysis.

- Demonstrated excellence in customer service and interpersonal engagement.

- Solid administrative and organizational capabilities to manage multiple tasks efficiently.

- This is a full-time, on-site position based in the Lititz office.

- High school diploma required; additional education or certifications are a plus.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned this job. They are not exhaustive lists of all duties, responsibilities, knowledge, skills, abilities and working conditions associated with the job.

# EEOC STATEMENT:

Guttman Energy is committed to a policy of equal employment opportunity for all individuals and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, sexual orientation, gender and gender identity), genetic information, ancestry, national origin, age, physical or mental disability, veteran status, marital status, or any other classification, as protected by federal, state or local law. Equal employment opportunity extends to all personnel practices.