Call Center Representative

Synergy Companies is seeking to grow our Call Center team. We are seeking a friendly, motivated, and professional individual to serve our customers and offer Energy savings programs to benefit them. As a Call Center Representative, you will be expected to answer calls in an appropriate manner, become knowledgeable regarding programs offered (training will be provided), and promote a friendly voice to customers who are calling in . In addition, you will be responsible for enrolling customers into No-cost programs, taking inbound and making outbound calls, and answering any questions that customers may have. Our call center representatives are a vital part of our operation in ensuring that customers are satisfied and leave feeling heard and understood.

This position is very interactive with many customers during the course of the day. You'll have the opportunity to find and contact qualified customers to set up appointments for our team to enroll them into the program and install the free energy upgrades.

What you should know about us:

Synergy Companies help to provide No-cost energy-saving programs to applicants of the local public utilities. We are a subcontractor for the local natural gas, electrical, and water utility companies of Southern California. We have teamed up with these utilities to provide their customers with measures / items that we install to reduce the home's electricity or natural gas usage. Synergy Companies has over 40 years of experience working with these utility companies. If you're looking to join a team that has a great work environment, competitive pay, and health benefits and is constantly evolving to accommodate now and improved technological advances to residential homes and businesses, Synergy Companies is the future for you.

Requirements:

- Previous experience in a call center or customer service role preferred

- Excellent verbal and written communication skills

- Ability to handle a high volume of calls efficiently

- Strong problem - solving and active listening skills

- Patience, empathy, and a customer - first attitude

Responsibilities:

- Answer incoming calls and respond to customer inquiries professionally

- Make outbound calls to follow up with customers, confirm appointments, or provide updates

- Provide accurate information regarding products , services and company policies

- Resolve customer complaints efficiently and escalate complex issues when necessary

- Maintain a high level of customer satisfaction through positive interactions

- Update customer records and document call details in the system

- Follow company guidelines and standard operating procedures

Benefits:

- 401k after 1 year of employment

- Kaiser insurance at no cost for the employee

- Out of pocket for their dependents (Discounted)

- Vacation 40 hours per year eligible after 1 year of employment

- Dental insurance

- 5 days paid sick time