Customer Service/Office Assistant

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our member customers while ensuring their inquiries and concerns are addressed promptly and effectively. The ideal candidate will possess strong communication skills, a keen understanding of financial concepts, and the ability to negotiate effectively. If you thrive in a fast-paced environment and enjoy helping others, in an environment where we want to hear from you!

Responsibilities

- Respond to customer inquiries via phone, email, and in person with professionalism and courtesy.

- Assist customers with account reconciliation, ensuring accuracy in financial transactions.

- Maintain detailed records of customer interactions and transactions in our database.

- Collaborate with other departments to resolve complex issues efficiently.

- Demonstrate excellent phone etiquette while handling customer calls.

- Process accounts payable transactions accurately and in a timely manner.

- Conduct follow-ups with customers to ensure satisfaction and address any outstanding concerns.

Experience

- Previous experience in customer service is a must.

- Strong computer skills are required.

- Ability to effectively communicate with clients while maintaining positive relationships.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Disability insurance

- Employee assistance program

- Flexible spending account

- Health insurance

- Health savings account

- Life insurance

- Paid sick time

- Paid time off

- Retirement plan

- Vision insurance

Experience:

- Customer service: 2 years (Required)

Ability to Commute:

- Newton, IA 50208 (Required)

Work Location: In person