Customer Service Coordinator
HEGG is hiring! We are looking for a friendly, hardworking, driven individual to join our team of customer service superstars.
About Us
Located in Dublin, Ohio, HEGG Windows and Doors is a company focused on providing the best window and door replacement experience in the market. Our team works hard to go above and beyond for our customers, and HEGG works hard to take great care of our employees. Here, you will find a family-oriented environment where you will feel welcomed and appreciated and have the opportunity to grow your career.
Why Work at HEGG?
· Competitive Pay- $18-21 per hour, commensurate with experience
· Company Benefits- Including Healthcare, 401k, and Paid Time Off
· Comfortable and casual atmosphere
Customer Service Coordinator Responsibilities
1. Handle all incoming phone calls
•Schedule sales appointments, service visits, installations, measures and more
•Answer customer questions related to products, services, hours, etc
2. Perform outbound calls
•Schedule and confirm installations, sales appointments, and more
•Collect payments from customers
3. Act as the point of contact for customers in between sale and installation
•Enter new jobs into the system as they are sold and communicate with homeowners as their projects move through the process and approach installation
4. Enter Invoices into our accounting system
5. Submit any local/state registrations and apply for job permits
Required Skills/Experience
•2+ years in a customer service role
•Detail oriented approach
•Customer service orientation and a desire for superior customer satisfaction
•Ability to work in a fast-paced environment and self-manage as required
•Excellent written and verbal communication skills
•Technologically fluent and able to learn new programs/skills as needed
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
Shift:
Experience:
•Customer service: 2 years (Preferred)
Ability to Commute:
•Dublin, OH 43017 (Required)
Work Location: In person