IDSNA - Part of Hexagon

Service Coordinator

LocationLachine, QC
Job TypeTemporary, Full-time, Fixed term contract

About This Job


Service Coordinator


Lachine, Quebec

When an entire city needs to be rendered into a 3D model in-flight, utilities buried in concrete or deep underground need to be located, highly complex infrastructure projects need to be implemented and even when crime scene investigation needs to be documented – that’s Leica Geosystems, part of Hexagon. More than 5,000 employees in 33 countries help us develop the latest and most innovative technologies for 3D Reality Capture, survey, precision measurement, construction machine control, ground penetrating radar, robotics and more. Learn more at leica-geosystems.com/en-us/.

Hexagon, with 24,000 employees in 50 countries and net sales of 5.5bn EUR, is a global leader in sensor, software and autonomous solutions that are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Learn more at hexagon.com.

We are currently seeking an exceptional Service Coordinator, who has with excellent attention to detail, to join our team and work in our offices in Lachine, Quebec.


Major Tasks and Responsibilities

Receive and prepare all equipment work orders for inside and outside repairs and services. As well as make sure all equipment is shipped to the proper return address or service centers.
Record and maintain files and records of customer requests, work or services performed, charges and inventory needed for repairs.
Relay work orders to technicians and supervisors as well as confer with customers or supervising personnel to address questions, problems, and requests for service and repair of equipment.
Order supplies, parts and equipment needed daily from our vendors needed to complete the repair/service process.
Responsible for selling our in-house warranties on new/used equipment as well as all warranty renewals once they expire.
Professional customer relations and communication to ensure service is within company guidelines.
Back up to technical support calls. Take messages log support calls into managing system.
Other duties or tasks may be assigned by supervisor.


Our Ideal Candidate will have:

1-3 years in a Customer Service and/or Administrative position
Bachelor’s degree preferred
Strong decision making, problem-solving, people management skills, and ability to interact well with people across multiple levels of business
Ability to prioritize and manage multiple duties and tasks with frequent interruptions and meet strict deadlines
Excellent interpersonal and relationship skills.
Excellent communication skills
Has a continuous growth mindset.
Likes to learn and is open to continuous feedback.
This unique position requires an individual with an eye for detail and an ability to work in a fast-paced environment
Proficiency with SAP preferred, Microsoft Office and intermediate Excel required


WHAT WE OFFER YOU (For Canada)

In addition to competitive compensation and an engaging and collaborative business culture, Leica Geosystems offers a comprehensive package of benefits including Paid Time Off, RRSP matching, Extended Health Care, no cost Life Insurance and Employee & Family Assistance Program.

At Leica Geosystems, we are proud to be an employment-equity employer, and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

At Hexagon, we work to be the place where a diverse mix of talented people want to come, to stay and do their best work. We know our company runs on the hard work and dedication of our passionate and creative employees, and that diversity of thought makes us better each day.

Click here to learn more about Hexagon’s  vision, mission, and core values statements - https://hexagon.com/company/vision-mission-values.


Coordonnateur(trice) du Service


Sommaire

Le poste de Coordonnateur(trice) du service consiste à fournir un service à la clientèle et un soutien administratif pour notre département de service technique. Le/La candidat(e) aura la charge de coordonner les réparations , fournir des mises à jour et répondre aux demandes des clients ainsi que d’assurer la coordination générale du travail de service technique.

Ce poste est basé à notre bureau de Montreal, Québec et peut occasionnellement demander du voyagement à l’extérieur.


Responsabilités

Faire le traitement des différentes demandes et commandes via courriel et téléphone.
Assurer la liaison entre les clients et les techniciens en plus de faire la distribution des réparations aux techniciens respectifs.
Créer des estimations et facturer les réparations; Faire le suivi des estimations et des réparations au besoin.
Répondre à différentes requêtes, effectuer différents rapports et analyses demandés par le gestionnaire.
Gestion, coordination et mise à jour de l’inventaire.
Facturer mensuellement les contracteurs indépendants. (Documenter et classer en conséquence)
Régler les plaintes concernant la facturation et/ou les services rendus en les referrant au département approprié pour enquête.
Assister le service de comptabilité dans le traitement des factures du service.
Fournir un soutien administratif au département de service.
Recevoir et expédier pièces et équipement pour les clients et les représentants de service. Commander au besoin les pièces/réparations à l’usine et/ou directement au fournisseur.
Tenir à jour le registre des pièces et réparation des clients
Classer les commandes des clients, les factures et les bons de commande.


Desired Skills


EDUCATION REQUISE


Diplôme d’étude secondaire ou attestation d'équivalence


Expérience et compétences recherchées

Pouvoir lire et écrire des rapports, lire des correspondances d'affaires et guides de procédure interne
Expérience en entreprise à volume élevé préférée ainsi qu’une excellente éthique de travail
Compétences de haut niveau pour prioriser les tâches importantes avec une attention particulière pour le processus interne.
Autonomie et sens de l’initiative pour aider à mettre en œuvre des améliorations de notre processus
Bilinguisme: maîtrise du français et de l’anglais tant à l’oral qu’à l’écrit;
Être motivé, flexible et proactif
Capacité à travailler dans un environnement à haute pression et en constant changement.
Avoir une approche collaborative axé sur les solutions face aux défis
Maitrise des outils informatiques et de la suite MS Office; particulièrement Excel et Word.
Connaissance de base de SAP est un plus, mais une aptitude à apprendre de nouveaux logiciels rapidement est requise.
Capacité de résoudre des problèmes pratiques et de traiter une variété de variables concrètes.
Habilité d’interpréter diverses instructions fournies par écrit, oralement, sous forme de diagramme ou de calendrier


Exigences physiques et environnement de travail

Bonne forme physique et capacité à soulever différentes charges (25 livres maximum)
Un environnement de travail sécuritaire et stimulant

Notez : Il peut aussi y avoir certains voyages nécessaires dans de rares occasions pour des événements ou formation au besoin.

Job Types: Full-time, Fixed term contract

Contract length: 12 months


Pay: $30.00-$37.00 per hour


Expected hours: 37.5 per week


Additional pay:


Overtime pay


Benefits:

Extended health care

RRSP match


Schedule:

8 hour shift
Day shift
Monday to Friday


Application question(s):

How many years of experience do you have working with SAP?
Are you fluent in both French and English?
Are you able to travel (infrequently) into the US?
Are you currently living in Canada and authorized to work in Canada without additional visa assistance?
Are you able to work on-site in our Lachine offices, everyday Monday through Friday?


Work Location: In person


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