Generac

Service Coordinator

Zeeland, MI

Full-time

About This Job

We are Wolverine Power Systems, a leader in industrial power solution sales, service, and rentals.

Powering Michigan since 1997, we pride ourselves on an ongoing tradition of providing excellent products and outstanding service for our customers. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.

The Service Coordinator position will be responsible for creating jobs, answering incoming service calls, dispatching the technicians, maintaining the job calendar (tech schedules), and managing overall administrative workflow for the Service Department.

These functions require electronic management of service jobs using company business systems. In addition, this position requires supporting other personnel as needed.

Major Responsibilities

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Creating jobs, answering incoming phone calls, and assisting with the scheduling of technicians

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Scheduling preventative maintenance and repairs with customers

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Use specific customer portals as needed to manage all open work orders

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Tracking open jobs and seeing them through to completion

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Meeting with the service operations team regularly

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Support of other Service departmental roles on an as-needed basis

Minimum Job Requirements

Education

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High School Diploma or G.E.D.

Work Experience

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One to three years of administrative experience in a service-related business

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One to three years of scheduling field technicians and/or customer service

Knowledge / Skills / Abilities

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Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e., Outlook, Word, Excel)

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General knowledge of service parts and the service industry, including but not limited to basic mechanical and technical aptitude.

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Incorporate time management skills by prioritizing work assignments.

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Proven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company.

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Must be able to handle high-pressure situations.

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Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders.

Please submit your application and a recruiter will be in contact to discuss your interests and qualifications.

This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending, and health savings accounts, accrued paid time off, 8 paid Holidays, opportunity for overtime and 401(k) retirement benefits.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”