Customer Service Associate

Company Description AWP Safety is North America’s leading traffic control specialist. Our team of 9,000+ professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Super Bowl and Boston Marathon.

Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.

Job Description

The Customer Service Administrator is the first point of contact at the facility with a high level of professionalism and knowledge of the branch products and services. The ideal candidate for this role will display exceptional customer service and communication skills when answering calls, replying to email inquiries, educating customers on promotions or sales, and supporting the administrative needs of the facility.

Responsibilities

- Provide high-quality customer service to any walk-in customers

- Collaborate with and assist the Account Manager and Branch Manager with orders and customer needs

- Assist with showroom merchandising and ordering products

- Answer incoming phone calls and transfer to the correct person

- Respond, compose, and send e-mail correspondence throughout the company in a timely manner

- Provide customer support via email, phone, or in person

- Inform customers of current promotions or special sales

- Engagement in learning and communicating all products and services

- Compliance with all company safety standards and procedures

- Creatively work with team members on sales strategies

- Other duties as assigned

Qualifications

- Strong customer service skills

- Knowledge of construction, traffic control, or infrastructure industries preferred, not required

- Strong communication skills, both written and oral, bilingual a plus

- Excellent computer and internet skills

- Must be results-driven, friendly, tenacious, work independently and have a positive attitude

- High energy and self-motivation

- Team focused and supportive of the company’s direction

- Hours of operation are typically 7 a.m.- 4 p.m., M-F

- 40-hour workweek

- Primarily sedentary or working at a desk

- Occasionally lift and move 10-50 pounds

- Proficient literacy

- The employee frequently is required to stand, walk, or reach with hands and arms.

Additional Information

- Comprehensive benefits package including three medical plan options and two dental plan options, along with additional benefits such as Legal and Identity Shield, Accident, and Critical Illness coverage.

- Eligibility for benefits starts on the 1st of the month following your hire date.

- Company-paid life insurance coverage.

- Company-paid long-term disability (LTD) insurance.

- Availability of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

- Participation in the 401(k) retirement plan.

- Paid Time Off (PTO) and paid holidays.

Compensation: $17-$22 per hour

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.