Customer Associate

Qualifications Include

- High School diploma or equivalent

- Successful completion of training program

- Demonstrate and maintain a good safety record

- Proficiency with the Microsoft Office suite and other computer applications

- Excellent attendance record

- Valid Drivers License and satisfactory driving record

- Get Into Energy - Energy Industry Fundamental 2.0 certification is a plus [getintoenergy.org](click here to certify at no cost)

Duties Include

- Accept customer payments and post the same day

- Balance cash drawer daily; make bank deposits

- Input and completion of service orders

- Meet or exceed performance standards, as determined by NorthWestern Energy, including time spent at workstation and time engaged with customer interactions

- Explains rate changes and bill calculations as necessary

- Administers credit program within prescribed scope

- Listen and respond appropriately to customer needs while reviewing and entering data on a computer

- Type memos, e-mails, and other correspondence in an accurate timely manner

- Respond to emergency situations professionally and accurately by following established policy and procedures

- Perform calculations to determine customer payments and other account related activity

- Assist customers using established policies and procedures

- Respond professionally and positively to customer complaints or inquiries

- Work effectively in a team and in close proximity of teammates

- Perform all regularly scheduled shifts. Occasional weekend, evening or holiday call outs in response to emergency situations

- Maintain confidentiality of customer and other confidential information

- Ensure proper entry of union payroll for bi-weekly processing

- Ensure proper coding and processing of purchase card transactions and AP invoices

- Support the new construction process through administrative SAP functions, payment processing and service order creation

- Assist customers with local permitting requirements and basic construction standards

- Support local operations with SAP notification processing and other data entry as required

- Respond appropriately to internal requests and work across business units to ensure processes and procedures are being upheld

- Analyze and prioritize workload to ensure that all customer and business needs are meet in a timely and appropriate manner

- All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics

- Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives

Full-time position.

$18.00 to $25.72 per hour starting base wage with career advancement opportunity up to $32.07 per hour. Benefits include: 401K with company match up to 4% and non-elective contribution up to 7%; healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents; Health Savings Account (HSA); healthcare and dependent care flexible spending account (FSA); Employee Assistance Program (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents); Life Insurance (company pays basic employee policy; spouse, dependent insurance also available); tuition reimbursement; competitive pay (scheduled performance-based wage increases and annual incentive opportunities); paid company endorsed volunteer opportunities; paid training opportunities; paid time off starting on your first day, plus 11 paid holidays.

Open through August 3, 2025.

Apply online at: https://northwesternenergy.applicantpro.com/jobs/3804843