Customer Service Associate I

The Opportunity:

Company, Department: Nova Scotia Power, Customer Care

Location: 1223 Lower Water Street, Halifax, Nova Scotia

Position Type: Regular, Full-Time, On-Site

Closing Date: September 16, 2025

Number of Positions: 15

These roles are based out of our downtown Halifax office, and you will be required to attend in-person training. The anticipated start date is early November.

We are currently looking for Customer Service Associates to join our Customer Care team in permanent positions. As a Customer Service Associate, you will be the voice of Nova Scotia Power to our customers as you focus on delivering the highest level of customer service.

Key elements of this role include::

As Customer Service Associate you will:

- Accurately process customer service requests by telephone, email and at times, in person, in a timely manner to ensure customer satisfaction.

- Enjoy working in a fast-paced environment and can effectively multi-task.

- Demonstrate problem solving and a commitment to exceeding customer expectations.

- Possess strong verbal and written communication skills with exceptional phone etiquette.

- Handle stressful situations in an appropriate and respectful manner.

- Make solid decisions in emergency and pressure situation.

- Demonstrate commitment to the team's success.

You must be available to work shifts between 8:00 am and 6:00 pm from Monday through Friday, for a total of 35 hours per week

Additional hours when the business requires, including supporting/storm situations which could fall within a 24-hour, 7 day per week operation.

These skills will make you successful::

You recognize yourself in most of the following competencies, and where possible possess the skills and experience listed below:

- Minimum of 4 years of customer service experience.

- Minimum Grade XII education is required. Post-secondary education is considered an asset.

- Proficient computer and keyboarding skills are required (Word, Excel, Outlook, and other related programs).

- Excellent problem-solving techniques.

- Excellent listening, communication, and de-escalation skills with a knack to adapt to different personality types.

- The ability to work independently with minimal supervision.

- Strong time management skills to balance multiple tasks and competing priorities.

We understand that experience comes in many forms, and we’re dedicated to adding new perspectives to the team. So, if your experience is close to what we’ve listed above, please consider applying.

Learn more about our culture and values:

At the Emera Group of Companies, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers. If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply by September 16, 2025 and let us know why this role is right for you.

The perks of joining our team? We offer::

- Flexibility: Opportunity to work from home after successful completion of probationary period.

- Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.

- Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.

- Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching & volunteer programs, various committees and employee resource groups, and scholarships for children of employees.

- Competitive Compensation: A comprehensive benefits plan and a Defined Contribution Pension Plan.

Diversity, Equity & Inclusion at Emera:

As one of Atlantic Canada’s largest publicly traded companies, we are ranked one of Canada’s Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community.

Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.

Recruitment & Promotion Policy:

The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.