Customer Programs & Products Manager

Job Title: Customer Programs & Products Manager

In office Location: Kirkwood, NY

Reports to: Manager Delivery Programs & Projects

The base salary range for this position is dependent upon experience and location, ranging from: $94,490 - $118,133

Job Summary

This position, in the Customer Programs and Products group, manages the development, implementation and operational requirements of new and established programs and product offerings for the Avangrid networks companies specifically NYSEG and RGE to meet or exceed compliance, growth, revenue and/or regulatory objectives. This is accomplished through superior collaboration with program implementation vendors and internal business areas, including, but not limited to, marketing, sales, regulatory, legal, procurement, engineering, operations, and senior management. Success also requires an understanding of local/state/federal codes and policies and the ability to influence utility regulators.

Key Responsibilities

+ Developing and implementing comprehensive program/product plans through collaboration with key stakeholders. + Responsibility for budget development, monitoring and variance reporting. + Provide direction and guidance on tasks performed and completed by program/product support personnel including the Energy Specialists and Administrators + Oversight of all aspects of vendor related services including initiating and advancing the procurement process, managing vendor activities, reporting, and budgeting. + Ensuring processes are efficient while meeting quality assurance standards and complying with regulatory requirements. + Delivery of outstanding customer service by ensuring programs meet customer expectations and issues are resolved in a timely manner. + Required internal and external reporting.

+ Develop detailed and comprehensive proposals for recommended offerings through a knowledge of energy, and equipment technologies and an understanding of customer needs. + Implementation of approved new offerings to achieve critical success factors. + Provide direction and guidance on tasks performed and completed by program/product support personnel.

Required Qualifications

Preferred Qualifications

Competencies

#LI-CP1

Company:

NY STATE ELECTRIC & GAS CORP

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at

careers@avangrid.com

.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Job Posting End Date:

May-29-2025